Jerssy Carmona
TX
Summary
Excellent oral and written ability to communicate with all levels of customers, employees, and management. Innovative and self-motivated associate dedicated to growing in new areas and improving an organization. Vigorous and swift learner who is energetic to work with a unit to take on new projects and ideas.
Overview
8
8
years of professional experience
Work History
MD Claims Adjuster trainee
National general an Allstate Company
03.2023 - Current
- Handles basic investigation regarding most aspects of auto claims (coverage,liability and damages) Exhibit basic understanding of insurance polices written by the company,the industry and organizacional relationships within the company and department
- Applies a basic understanding of systems and technology used within the company
- Identify customer needs and works to meet those needs using appropriate customer service skills.
Market Sales associate
Allstate
03.2022 - 03.2023
- Market Sales associate is responsible for attracting and generating new Allstate customers in support of Allstate’s profitable growth goals
- Develop of influence to generate referrals through networking in the community
- Develop and execute strategic marketing and prospecting plans to sell new business and retain existing business
- Plan, implement and manage processes to achieve customer satisfaction,sales growth goals and targets.
Marketing Representative
Les McKinley State Farm
09.2021 - 02.2022
- Establish customer relationships and follow up with customers, as needed
- Work with the agent to develop and maintain a digital marketing system to promote the office
- Work with the agent to help manage the website and social media content
- Help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Crop Insurance, College Planning, Health Insurance, and Renters Insurance.
Sales Associate
Nike
09.2019 - 09.2022
- Answering customer inquiries regarding Nike goods and services
- Develop positive relationships with consumers and teammates
- Unbox and organize merchandize on the sales floor in a presentive and smart way
- Interact with costumers to obtain and convey concise problem information in a professional manner by phone.
Shift Manager
BURGER KING Inc.
03.2016 - 09.2022
- Responsible for the supervision of approximately 5 – 8 crew members and proper execution of the restaurant operations on a shift
- Work with the District Manager to review the financial plan of the restaurant, including operating expenses and profits, and sales, so as to improve performance and productivity and achieve company business goals
- Works out and implements merchandising, promotional, and sales activities for the store that can help in increasing guest traffic and sales volume
- Ensure company standards on facility, grounds, and equipment are maintained
- Perform inspection and troubleshooting of malfunctions in facilities and equipment
- Interact with costumers and District manager to obtain and convey concise problem information in a professional manner by phone and email
- Responsible for scheduling restaurant events, including fundraisers and birthday parties; carry out the necessary planning and complete all relevant paperwork for the events
- Provide counselling to all employees in written and verbal forms, as well as disciplinary actions against erring employees in accordance with company policies.
Education
High School Diploma -
Cinco Ranch High School
Katy, TX05.2018
Skills
- Safe Food Handling
- Food Delivery
- Daily specials memorization
- Guest Engagement
- Professional Appearance
- Food safety understanding
- Menu presentation
- Sales Techniques
Community Activities Achievements
- Weekly Community Service
- CPR Certificate
Knowledge And Professional Skills
- Foreign Languages: (Spanish, English)
- Sales Techniques
- Remote Customer Support
- 5+ of retail experience
- 4+ customer service
- Property and Casualty License
- Microsoft Office 365: (Outlook, Word, Excel, etc.)
Languages
Spanish
Native or Bilingual
Timeline
MD Claims Adjuster trainee
National general an Allstate Company
03.2023 - Current
Market Sales associate
Allstate
03.2022 - 03.2023
Marketing Representative
Les McKinley State Farm
09.2021 - 02.2022
Sales Associate
Nike
09.2019 - 09.2022
Shift Manager
BURGER KING Inc.
03.2016 - 09.2022
High School Diploma -
Cinco Ranch High School
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