Jertavious stevenson
Viking Cruises
Las Vegas,NV
1
Certification
8
years of professional experience
Adaptable hospitality professional with experience in dining service and assistant management. Known for strong guest engagement, staff training, and workflow coordination. Brings a reliable work ethic and attention to detail to support quality service and smooth daily operations.
Work History
Sever
8 Months- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Assistant Manager
4 Months- Oversaw guest services operations, ensuring seamless embarkation, disembarkation, and service recovery.
- Coordinated shipboard schedules, staffing coverage, and workflow priorities to support daily service demands.
- Monitored compliance with safety procedures, sanitation standards, and maritime regulations.
- Trained crew members on service expectations, operational procedures, and guest interaction protocols.
- Resolved passenger concerns quickly, maintaining consistent service quality and guest satisfaction.
- Managed inventory controls, supply ordering, and stock availability for onboard departments.
Sever
1 Year 3 Months- Resolved guest concerns quickly, ensuring positive dining experiences and repeat business.
- Processed payments accurately, handled cash transactions, and balanced receipts at shift close.
- Communicated allergy and dietary requests clearly to protect guest safety and service accuracy.
- Supported team workflow by running food, bussing tables, and assisting coworkers during peak periods.
Fine Dining Server
4 Months- Delivered polished tableside service for multi-course Mediterranean dining, maintaining seamless guest flow.
- Communicated menu details, ingredients, and daily specials to guide confident guest selections.
- Coordinated food timing with kitchen staff to ensure accurate, synchronized course delivery.
- Recommended wine pairings and specialty beverages aligned with guest preferences and menu offerings.
Sever
5 Years- Delivered attentive table service while maintaining strong menu knowledge and prompt guest communication.
- Entered accurate orders in POS system and coordinated modifications with kitchen and bar staff.
- Recommended food and beverage pairings to support guest satisfaction and increase check averages.
- Monitored table readiness, refreshed settings, and maintained clean dining areas throughout service.
Education
High School Diploma
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
High volume dining
Team collaboration
Luxury experience management
Fine dining experience
Staff training
Certification
- Certified basic CPR
- Certified [basic firefighting training
Timeline
Sever
Viking Cruises
02.2026 - 10.2026Read More
Assistant Manager
Norwegian Cruise Line
09.2025 - 01.2026Read More
Sever
Norwegian Cruise Line
10.2024 - 01.2026Read More
Fine Dining Server
Ortikia Mediterranean
05.2024 - 09.2024Read More
Sever
El Segundo Sol
02.2019 - 02.2024Read More
Silverado High School
High School Diploma
Read More