Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jerusa Palomares Infante

Philadelphia,PA

Summary

Proven track record in enhancing customer experiences and streamlining operations, demonstrated at Orale Venezuela. Excelled in multitasking and relationship building, significantly improving guest satisfaction. Skilled in customer service and scheduling, my teamwork and collaboration ensured efficient seating and voting processes, showcasing reliability and a results-driven approach.

Overview

2
2
years of professional experience

Work History

Restaurant Hostess

Orale Venezuela
06.2024 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.

Sales Associate

Cutco Cutlery
06.2023 - 08.2023
  • Built relationships with customers to encourage repeat business.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Election Poll Worker

Philadelphia City Commissioners
05.2022 - 05.2023
  • Managed time effectively to balance multiple tasks such as checking in voters, answering questions, and maintaining lines in an orderly fashion.
  • Collaborated effectively with fellow poll workers to guarantee a seamless voting process for all participants.
  • Provided exceptional customer service, assisting first-time voters with the registration process and guiding them through the steps of casting their ballot successfully.
  • Enhanced voter experience by efficiently processing registrations and verifying voter eligibility.

Education

Bachelor of Science - Biology

Drexel University
Philadelphia, PA
05.2027

High School Diploma -

J.R Masterman Laboratory And Demonstration School
Philadelphia
06.2023

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Active Learning
  • Scheduling
  • Relationship Building

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working

Timeline

Restaurant Hostess

Orale Venezuela
06.2024 - Current

Sales Associate

Cutco Cutlery
06.2023 - 08.2023

Election Poll Worker

Philadelphia City Commissioners
05.2022 - 05.2023

Bachelor of Science - Biology

Drexel University

High School Diploma -

J.R Masterman Laboratory And Demonstration School

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Jerusa Palomares Infante