Summary
Overview
Work History
Education
Skills
Timeline
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Jerusalem Berhane

Woodbridge,VA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Server

Hard Rock Cafe
03.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Upsold high-profit items such as appetizers, mixed drinks, and souvenir glasses to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Checked guests' identification before serving alcoholic beverages.

Server

Bahama Breeze
04.2021 - 10.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Bartender

Red Robin
01.2019 - 10.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed strict recipes and drink measurements to minimize product used.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Upheld strict regulations for safe alcohol service and food safety.

Education

High School Diploma -

Freedom High School
Woodbridge, VA

Associate of Applied Science - Business Administration

Northern Virginia Community College
Annandale, VA
06.2024

Skills

  • Beverage Preparation
  • Food Delivery
  • Order Management
  • Table Bussing
  • Customer service
  • Communication: strong verbal and written communication skills that successfully help with my engagements between colleagues, customers, and clients
  • Multitasking
  • Adaptability: adapting to changes and handling high fast paced environments while maintaining customer satisfaction
  • Problem solving: Addressing customer concerns ina timely and professional manner
  • Attention to detail: Keen attention to detail when taking orders

Timeline

Server

Hard Rock Cafe
03.2023 - Current

Server

Bahama Breeze
04.2021 - 10.2022

Bartender

Red Robin
01.2019 - 10.2022

High School Diploma -

Freedom High School

Associate of Applied Science - Business Administration

Northern Virginia Community College

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Jerusalem Berhane