Jervaughn Reid
Brooklyn
Summary
Healthcare operations and program management leader with experience in program administration, regulatory compliance, quality assurance, staff supervision, care coordination, and policy implementation. Skilled in overseeing community-based and residential services, supporting interdisciplinary teams, improving workflow efficiency, and maintaining audit readiness. Proven ability to strengthen patient-centered service delivery, promote safety and welfare, and align program operations with agency, state, and federal standards.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Associate Program Director
Institute for Community Living (ICL)
New York
09.2024 - Current
- Direct daily operations for a 50-patient Medical Respite program, ensuring compliant, patient-centered service delivery
- Supervise and support a multidisciplinary team of 30 staff across case management, service coordination, and clinical support
- Assist the Program Director in program administration in alignment with agency standards, regulatory requirements, and executive leadership direction
- Help oversee personnel management functions including staff coordination, supervision, onboarding support, and training reinforcement
- Oversee admissions, referrals, discharge planning, and care transitions in collaboration with NYC Health + Hospitals using EPIC and workflow tracking tools
- Monitor documentation, incident reporting, and quality assurance activities to support audit readiness and ongoing regulatory compliance
- Support implementation of clinical procedures, operational policies, and program practices that promote continuity of care, safety, and effective service delivery
- Coordinate daily staff activities and program operations to maintain workflow efficiency, coverage, and recipient support
Case Manager II – Treatment Apartment Program
Institute for Community Living (ICL)
New York
01.2021 - 09.2024
- Managed a caseload of 9–12 clients with serious mental illness, delivering person-centered interventions and support
- Completed psychosocial, housing, and needs assessments to inform treatment planning and service coordination
- Coordinated with providers and community agencies to connect clients with behavioral health, housing, and supportive services
- Delivered crisis intervention and de-escalation support to maintain client stability and continuity of care
- Maintained timely documentation to support quality standards, compliance requirements, and audit readiness
- Supported treatment planning, counseling, and recovery-focused service delivery within a residential mental health setting
Patient Navigator
Apicha Community Health Center
New York
02.2020 - 01.2021
- Managed care coordination and service planning for a caseload of 20 patients living with HIV
- Coordinated appointments, referrals, and follow-ups to improve healthcare access and continuity of care
- Conducted outreach and home visits to strengthen patient engagement and reduce barriers to treatment
- Collaborated with multidisciplinary teams to support patient needs and connect individuals with appropriate services
- Maintained accurate documentation and follow-up tracking for active cases
Education
PhD - Criminal Justice
Liberty University
Lynchburg, VA 09.2020 - 11.2023
MBA - Business Administration
Assam Don Bosco University
Guwahati, India 09.2016 - 06.2018
BSc - Criminal Justice
Ashworth College
Georgia 01.2014 - 08.2016
Skills
- Program Administration
- Healthcare Operations
- Regulatory Compliance
- Quality Assurance
- Incident Reporting
- Staff Supervision
- Personnel Management
- Staff Training
- Care Coordination
- Discharge Planning
- Policy Implementation
- Workflow Optimization
- Audit Readiness
- Interdisciplinary Collaboration
- Hospital Partnerships
- EPIC
- Microsoft Office
- Data Tracking and Reporting
- Case Management Systems
Certification
Notary Public, New York State
Timeline
Associate Program Director
Institute for Community Living (ICL)
09.2024 - Current
Case Manager II – Treatment Apartment Program
Institute for Community Living (ICL)
01.2021 - 09.2024
PhD - Criminal Justice
Liberty University
09.2020 - 11.2023
Patient Navigator
Apicha Community Health Center
02.2020 - 01.2021
MBA - Business Administration
Assam Don Bosco University
09.2016 - 06.2018
BSc - Criminal Justice
Ashworth College
01.2014 - 08.2016