Jervon Sturdivant
Sterling Heights,MI
Summary
Proven achiever in sales and operations, notably at United Wholesale Mortgage, performing and enhancing team productivity and fostering key partnerships as an Operations Specialist. Expertise in relationship building and time management and have had consistent driven results in customer relations, and sales. Leveraging strong communication skills fluently in English and Spanish. Furthermore, successfully navigated complex financial landscapes, achieving significant milestones in client satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Sales Operations Specialist
United Wholesale Mortgage
03.2024 - Current
- Enhancing team productivity by mentoring junior mortgage specialists and sharing best practices.
- Managing a diverse pipeline of mortgage applications, and prioritizing tasks effectively to meet deadlines consistently.
- Evaluate pay stubs, credit history, tax information and bank statements for financial status.
Invoice Processing Analyst
Smartfox LLC
07.2022 - 01.2024
- Lead representative in coordinating, monitoring and ensuring day-to-day compliance and adherence to the accounts payable processing and invoice payment policies in The Major Enterprise Projects organization.
- Processing Supplier Invoices in DTE SAP; Maximo; and Dynpro.
- Working closely with Project Managers, Buyers, Contract Managers, and third party partners in entering, receiving, and processing approved invoices and payments to key vendors and contractors of the Company, while validating and performing quality assurance to assess accuracy of data.
Mobile Expert
T-Mobile
03.2018 - 01.2022
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating and leading in team meetings, sharing ideas, and supporting colleagues.
- Strong persuasive communication skills to entice customers to learn more products and services, in order to complete sales in a professional manner.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
Education
High School Diploma -
East Detroit High School
Eastpointe, MI05.2012
Skills
- Sales Training
- Communications
- Fluent in English and Spanish
- Active Listening
- Proficient in Cross-platforming
- Relationship Building
- Time Management
- Emotional Intelligence
Timeline
Sales Operations Specialist
United Wholesale Mortgage
03.2024 - Current
Invoice Processing Analyst
Smartfox LLC
07.2022 - 01.2024
Mobile Expert
T-Mobile
03.2018 - 01.2022
High School Diploma -
East Detroit High School