Jes Gilman
White Bear Lake,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Implementation Consultant
SAP Concur
Minneapolis, MN
10.2021 - Current
- Managed client expectations and delivered results through complex, multi-phased implementations.
- Persuaded clients toward a best practice approach, while providing proactive guidance on system design decisions.
- Developed customized solutions based on client requests, ensuring that all requirements were met.
- Coordinated with internal teams such as technical consultants and sales to ensure successful implementations.
- Developed and maintained process and product knowledge to adapt our products to client needs.
- Served as a leader, presenter and facilitator for our monthly global SMB Community Call.
Loan Operations Specialist
NorthMarq
Minneapolis, MN
11.2018 - 10.2021
- Collaborated with team members in order to properly onboard and service commercial real estate loans as needed.
- Led our new loan onboarding team, helping to provide a seamless handoff between closing and servicing for internal and external customers.
- Wrote procedures and job aids for our transition to a new loan servicing platform.
- Trained new employees on configuration requirements for basic and advanced loan types.
- Planned team building and volunteer activities as part of the NorthMarq Servicing Council.
Client Service Representative
Vanco Payment Solutions
Bloomington, MN
09.2016 - 11.2018
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions in a timely and efficient manner.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
- Mentored six junior team members.
Education
Bachelor of Arts - Strategic Communications
University of Minnesota - Twin Cities
Minneapolis, MN05-2009
Skills
- Requirements Gathering
- Project Scope Assessment
- Software Implementation
- Cross-functional Communication
- Presenting and leadership
- Research and Solution Testing
Accomplishments
- Exceeded 100% of individual goals for three straight quarters to end 2024
- Received the Q4 2024 Manager's Spot Award
Timeline
Implementation Consultant
SAP Concur
10.2021 - Current
Loan Operations Specialist
NorthMarq
11.2018 - 10.2021
Client Service Representative
Vanco Payment Solutions
09.2016 - 11.2018
Bachelor of Arts - Strategic Communications
University of Minnesota - Twin Cities