Jesalyn Jordan
Auburn University College of Veterinary Medicine
Auburn,Alabama
5
years of professional experience
TES Administrative Support TE supporting veterinary hospital operations through client communication, conflict de-escalation, and calm service in high-pressure situations. Handles 5+ escalated calls per week, guides clients through emergency visits and end-of-life decisions, and helps train new staff on hospital protocol and customer service best practices. Strengthens team consistency by keeping interactions professional, compassionate, and organized.
Work History
TES Administrative Support TE
9 Months- Greet clients professionally and direct questions to the appropriate team member or service area.
- Coordinate appointment schedules and verify visit details to support efficient daily clinic flow.
- Maintain accurate patient files and update visit information following established documentation procedures.
- Support exam room readiness by organizing supplies and preparing materials for patient visits.
- Respond to incoming calls and relay accurate messages to clinical staff promptly.
- Track client questions and follow up on pending items to keep communication organized.
Student Worker
2 Years 9 Months- Manage escalated calls with empathy, resolving concerns for both clients and the hospital.
- De-escalate tense situations under pressure while preserving professionalism and patient trust.
- Train new customer service representatives on hospital protocol, procedures, and customer service best practices.
- Provide compassionate support during end-of-life decisions and emergency visits to help clients feel informed and supported.
- Maintain steady communication with worried clients, reinforcing trust through professionalism and clear guidance.
Extern
9 Months- Assisted with animal restraint and patient handling to support safe, calm care during treatments.
- Documented medical records accurately and kept patient information organized for the care team.
- Communicated with staff and clients in a friendly, professional manner to support clear care updates.
- Helped schedule appointments and answer phones with courteous, efficient customer service.
- Worked with the team to de-escalate client concerns and support a coordinated care environment.
Education
Degree: - Animal Science-Pre-Vet
- Academic Heritage Scholarship Recipient
- Tallahassee Auburn Club Endowed Scholarship Recipient
- Lewis James Overton Endowed Scholarship Recipient
- Delta Zeta Member
Skills
Client communication
Customer service
Conflict de-escalation
Phone etiquette
Teamwork and collaboration
Appointment scheduling
Medical record documentation
Animal restraint
Training support
Problem solving
Veterinary terminology
Timeline
TES Administrative Support TE
Auburn University College of Veterinary Medicine
01.2026 - CurrentRead More
Student Worker
Auburn University Veterinary Clinic
04.2023 - 01.2026Read More
Extern
Allied Veterinary Emergency Hospital
08.2021 - 05.2022Read More
Auburn University
Degree: from Animal Science-Pre-Vet
Read More