Summary
Work History
Education
Skills
Languages
Timeline
Generic

Jesarelah Kubilis

San Diego,CA

Summary

Dynamic customer service professional with experience at GEICO, excelling in policy inquiries and claims processing. Skilled in active listening and critical thinking, I effectively resolved customer issues while managing high call volumes. Proven ability to enhance service delivery through collaboration and efficient data entry, ensuring client satisfaction and operational excellence.

Work History

Customer Service Representative

GEICO
2024 - 2024
  • Assisted customers with policy inquiries and claims processing to ensure satisfaction and timely resolutions.
  • Navigated multiple software systems to retrieve data and provide accurate information to clients.
  • Handled high-volume call traffic while maintaining professionalism and effective communication skills.
  • Collaborated with team members to enhance service delivery and improve customer experience processes.

Crew

Sutherland
2017 - 2019
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Operated point-of-sale systems efficiently, ensuring accurate transactions and cash handling.
  • Maintained cleanliness and organization of work areas to meet health and safety standards.
  • Collaborated with team members to streamline operations and enhance service delivery.

Education

High School Diploma -

Hilltop High School
Chula Vista, CA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

Spanish
Limited Working

Timeline

Customer Service Representative

GEICO
2024 - 2024

Crew

Sutherland
2017 - 2019

High School Diploma -

Hilltop High School
Jesarelah Kubilis