Jesel Peralta
Woodhaven,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Branch Ambassador
Capital One Bank N.A
2002.10 - 2023.12
- Improved customer satisfaction by providing personalized service and addressing concerns promptly.
- Enhanced branch operations by implementing efficient processes for day-to-day tasks.
- Increased sales through targeted product promotion and relationship building with clients.
- Streamlined client onboarding process, resulting in improved client retention rates.
- Assisted in branch audits, ensuring compliance with financial regulations and maintaining high standards of service.
- Introduced customer to digital banking as well educating them to any digital questions.
- Mentored new team members, fostering a collaborative work environment and promoting employee growth.
- Managed daily cash transactions accurately and efficiently, upholding stringent security protocols.
Education
Associate of Arts - Business Administration
La Guardia Community College
Long Island City NY08.2003
Skills
- Problem Solving
- Customer Service
- Multitasking
- Lead by example
Languages
Spanish
Native or Bilingual
Timeline
Branch Ambassador
Capital One Bank N.A
2002.10 - 2023.12
Associate of Arts - Business Administration
La Guardia Community College