Katelyn Healy

Organized schedule using Google Calendar to allocate time for self-development and team support.

Coached team on core competencies to enhance performance.

Facilitated morning huddles to discuss critical topics before daily operations.

Educated team and clients on available digital tools for improved productivity.

Ensured compliance with federal regulations in all operations.

Delivered exceptional customer service, fostering client loyalty.

Served as operational resource for branch inquiries and support.

Provided innovative solutions by finding ways to say yes in challenging situations.

• Led a team of 15 employees in daily banking operations, resulting in 21% increase in customer satisfaction ratings.
• Managed branch performance by analyzing financial reports, reducing operating expenses by 50% annually.
• Fostered strong client relationships to enhance loyalty and retention.
• Ensured compliance with banking regulations, achieving zero discrepancies during audits.
• Trained staff on customer service best practices, improving team performance metrics.
• Utilized data insights to identify market trends, introducing new products for enhanced competitiveness.
• Collaborated with senior management to develop marketing strategies, increasing community engagement and brand visibility.