Jesenia Ismail
Summary
Experienced banking professional with over 13 years of progressive experience in retail banking, customer relationship management, branch operations, and team leadership. Skills in sales, operational excellence, coaching, and delivering exceptional customer experience.
Overview
7
7
years of professional experience
Work History
Branch Manager
Wells Fargo Bank, N.A.
Medford
02.2025 - Current
- Led daily branch operations, enhancing customer service, sales performance, risk management, and team development
- Coach and support branch operational accuracy, customer engagement, and performance outcomes.
- Drive branch growth through relationship building, customer retention, and referral generation.
- Ensure compliance with banking regulations, security standards, and operational procedures
Personal Banker
Wells Fargo Bank, N.A.
Burlington
08.2019 - 02.2025
- Provided personal and business banking solutions, facilitating account openings, lending, and tailored financial services.
- Developed strong customer relationships through proactive financial consultations and targeted needs-based recommendations.
- Guided clients in utilizing digital banking tools, mobile banking, and self-service options to enhance their banking experience.
- Maintained compliance with banking regulations, operational procedures, and fraud prevention
Education
Criminal Justice
Middlesex County College
Edison, NJSkills
Regulatory compliance
- Federal regulations
- Operational risk management
- Risk analysis
- Team development
- Attention to detail
Timeline
Branch Manager
Wells Fargo Bank, N.A.
02.2025 - Current
Personal Banker
Wells Fargo Bank, N.A.
08.2019 - 02.2025
Criminal Justice
Middlesex County College