Hi, I’m
Angela Corsino
Glendale,AZ
Summary
Dynamic leader with a proven track record at US Bank, enhancing customer satisfaction and driving reveue growth through strategic planning and exceptional client relationship management. Skilled in risk mitigation and operational efficiency, I excel in coaching teams towards exceeding performance targets. Expert in banking regulations and proficient in MS Office, my approach boosts profitability and fosters a culture of continuous improvement.
Overview
14
years of professional experience
1
Certification
Work History
US Bank NA
Branch Manager
02.2018 - Current
Job overview
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Examined customer loan applications for loan approvals and denials.
- Submitted loan applications to underwriter for verification and recommendation.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
- Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
- Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
Bank of America, NA
Financial Center Manager
09.2010 - 12.2017
Job overview
- Overcame challenging market conditions by adapting strategies, strengthening client relationships, and maintaining service excellence standards.
- Promoted digital banking adoption among customers by providing assistance in using online platforms seamlessly.
- Enhanced customer satisfaction with exceptional service, relationship building, and personalized banking solutions.
- Coordinated community outreach events to strengthen brand presence locally while establishing meaningful connections within the area served.
- Improved financial center performance by implementing effective sales strategies and staff training programs.
- Streamlined operations for increased efficiency through process optimization and workflow management.
- Developed high-performing teams through targeted recruitment, coaching, and professional development initiatives.
- Implemented fraud prevention measures by regularly reviewing transaction activities for suspicious patterns.
- Managed risk effectively through strict compliance with corporate policies, procedures, and regulatory requirements.
- Mentored staff members in sales techniques, product knowledge, and industry best practices to maximize performance levels consistently.
- Fostered a positive work environment that encouraged collaboration, open communication, and continuous learning among team members.
- Built and lead high-performance team focused on achieving sales and service goals.
Bank of America
Financial Center Operations Manager
09.2010 - 12.2017
Job overview
- Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
- Implemented risk management policies, minimizing potential losses while maintaining a focus on growth opportunities.
- Led successful initiatives for improving staff engagement, resulting in higher retention rates and overall team morale.
- Cultivated a culture of continuous improvement within the team, encouraging open communication and collaboration to drive operational excellence.
- Developed long-term strategies for the financial center, aligning goals with overall company objectives.
- Enhanced financial center performance by streamlining operations and implementing process improvements.
- Ensured compliance with industry regulations, keeping the financial center in good standing with governing bodies.
- Increased profitability through careful analysis of financial reports and strategic decisionmaking.
- Coordinated daily operations effectively, ensuring smooth execution of all financial center functions.
- Reduced operating costs through effective budget management and resource allocation.
- Monitored key performance indicators closely, making data-driven decisions to optimize results consistently.
- Optimized financial center efficiency by conducting regular audits and identifying areas for improvement.
- Achieved operational excellence with consistent implementation of best practices and adherence to regulatory requirements.
- Elevated staff performance levels by conducting regular training sessions focused on skill development and product knowledge enhancement.
- Implemented policies to improve efficiency and team performance.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
Education
DeVry UniversityDowners Grove, IL
Bachelor Of Science In Technical Management from Project Management
02.2024
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Excellent work ethic
- Attention to Detail
- Coaching and Mentoring
- Relationship building and management
- Client Relationship Management
- Verbal/written communication
- Employee Development
- Operations Management
- Cash Handling
- Training and Development
- Sales management
- Business Development
- Interviewing and Hiring
- Proficient in MS Office
- Goals and performance
- Project Management
- Sales Planning
- Sales expertise
- Conflict Resolution
- Client acquisition
- Documentation
- Cash handling expertise
- Strategic Planning
- Banking
- Risk Mitigation
- Performance Reviews
- Public Speaking
- Loan Documentation
- Financial Services
- Key Performance Indicators
- Loans
- Human resources knowledge
- Shift Scheduling
- Regulatory Compliance
- Risk Analysis
- Information Management
- Federal Regulations
- Critical Thinking
- Goal Setting
- Know Your Customer
Certification
NMLS
NOTARY
Timeline
Branch Manager
US Bank NA
02.2018 - Current
Financial Center Manager
Bank of America, NA
09.2010 - 12.2017
Financial Center Operations Manager
Bank of America
09.2010 - 12.2017
DeVry University
Bachelor Of Science In Technical Management from Project Management