Jesenia Sanchez
Winchendon,MA
Summary
Personable and dedicated customer service representative with experience in administrative duties. Solid team player with upbeat, positive attitude. Motivated to maintain consumer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships and growing businesses.
Overview
1
1
Language
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Customer Service Lead
Adventist Book Center
South Lancaster, Massachusetts
10.2011 - 06.2025
- Led customer service team in providing exceptional support and assistance
- Managed daily operations to ensure efficient service delivery and response times
- Trained new employees on customer interaction best practices and service standards
- Consulted with customers regarding needs and addressed concerns
- Conferred with customers by telephone or in person to provide information about products or services and take orders
- Provided expertise on product knowledge, services, policies and procedures
- Handled cash and credit card payments and returned receipts, change and payment cards to customers
Assistant Receptionist
Southern New England Conference
South Lancaster, MA
04.2020 - 05.2024
- Managed front desk operations and greeted visitors with professionalism.
- Handled incoming phone calls and directed inquiries to appropriate staff.
- Scheduled appointments and coordinated meeting room usage efficiently.
- Assisted in preparing materials for conferences and events hosted by the organization.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Monitored security cameras to identify potential security risks or unauthorized access into the premises.
- Managed incoming and outgoing mail distribution system.
- Performed clerical duties such as filing, photocopying, faxing and filing documents
Education
Bachelor of Arts - English
Worcester State University
Worcester, MA 09.2013 - 05.2017
Skills
- Call center experience
- Service efficiency
- Communication skills
- Adaptability and flexibility
- Positive and professional
- Administrative tasks
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Assistant Receptionist
Southern New England Conference
04.2020 - 05.2024
Bachelor of Arts - English
Worcester State University
09.2013 - 05.2017
Customer Service Lead
Adventist Book Center
10.2011 - 06.2025