Jesi Highsmith
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
02.2023 - 08.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Used POS system to accurately enter orders and process payments.
Retail Sales Associate
Cracker Barrel
04.2019 - 08.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
High School Diploma -
Georgia Southern University
Statesboro, GA05.2027
Skills
- Cash Handling
- POS Systems
- Opening and Closing Duties
- Customer Service
- Order Processing
- Transaction Processing
- Retail Sales
- Truck Unloading
- Product Recommendations
- Conflict Resolution
- Product Knowledge
Timeline
Barista
Starbucks
02.2023 - 08.2023
Retail Sales Associate
Cracker Barrel
04.2019 - 08.2020
High School Diploma -
Georgia Southern University
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