Summary
Overview
Work History
Education
Skills
Timeline
Generic

JESICA DOUANGNOY

Navarre

Summary

Dedicated health administrative professional of 20 years in the US Air Force. Effectively managed 5 departments, 10 diverse administrative programs, and coordinated transportation support for 4 thousand patients to higher level of care. Master in managing, securing, and compiling health records and digital files for 18 thousand patients. Honed exceptional customer service, problem-solving, leading and motivating, as well professional relationship-building skills. Dedicated to applying training, mentoring and morale-building abilities to enhance team and patient engagement and boost care experience.

Overview

20
20
years of professional experience

Work History

Patient Administrative Operations Manager

US Air Force
08.2019 - 08.2022
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
  • Supervised 19 employees, oversaw 9K medical records, and managed administrative operations for referral and patient care
  • Liaison for Medical Treatment facility overseas programs and referral point of contact on specialty care supported by 15 host nation network hospitals

Branch Manager, Aeromedical Evacuation Mission Support and Contingency Operations

US Air Force
08.2016 - 08.2019
  • Coordinated Strategic mission assets in support of US Transportation Command Global Patient Distribution Network
  • Administered Global Command and Control Systems verifications, implementing personnel and equipment
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors
  • Performed planning and execution of patient evacuation in support of exercises, wartime, emergency, humanitarian, noncombatant evacuation operations, and Defense Security Cooperation Agency operations

Medical Readiness Supervisor

US Air Force
08.2014 - 08.2016
  • Directed deployment operations/Anti-Terrorism program/assistant emergency manager; liaison with 79 Medical Wing & Joint Base
  • Advised Hospital Senior Director on classified capabilities
  • Governed $90K annual budget
  • Coordinated disaster training and processed operation capability reports

Patient Relocation Clearance Manager

US Air Force
07.2011 - 08.2014
  • Manages Family Member Relocation Clearances and facilitates Exceptional Family Member Program
  • Administers provider schedules and templates and patient appointments
  • Oversaw admission and disposition notifications for provider teams and Chief of Medical Staff

Outpatient Records Manager

USAF
02.2008 - 07.2011
  • Managed patient visit check-ins/eligibility verification/other health insurance queries for over 6K beneficiaries
  • Maintained 9K medical records; safeguards, files, pulls, transfers, reviews, inventories, copies and retired records
  • Supported appointment line system for 10 clinicians; fields 22K check-ins, 24K bookings & 3K+ telephone consults
  • Briefed Andersen's Wing newcomers orientation; educates personnel on enrollment, information release, TRICARE insurance benefits

Outpatient Records Technician

USAF
12.2002 - 07.2008
  • Maintain, safeguard, transfer, file, retire and inventoried outpatient records
  • Prepared Service Treatment Records for Air Force Personnel Center; manages in/out-processing program; updates virtual checklist
  • Provided front desk customer service, assisted with records Release of Information requests and answers phone
  • Researched and filed documentation in medical records utilizing Medical Records
  • Scanned loose documentation into Electronic Health records system

Education

Associate of Science - Health Care Management

Community College of The Air Force
Montgomery, AL
12.2013

Skills

  • Computer Operations
  • HIPAA Compliance
  • Customer Service
  • Scheduling Appointments
  • Digital Filing
  • Inventory Audits
  • Answering Phone
  • Public Speaking

Timeline

Patient Administrative Operations Manager

US Air Force
08.2019 - 08.2022

Branch Manager, Aeromedical Evacuation Mission Support and Contingency Operations

US Air Force
08.2016 - 08.2019

Medical Readiness Supervisor

US Air Force
08.2014 - 08.2016

Patient Relocation Clearance Manager

US Air Force
07.2011 - 08.2014

Outpatient Records Manager

USAF
02.2008 - 07.2011

Outpatient Records Technician

USAF
12.2002 - 07.2008

Associate of Science - Health Care Management

Community College of The Air Force
JESICA DOUANGNOY