JESICA GOMEZ
Tampa ,FL
Summary
I am personable, positive and upbeat with motivation to maintain customer satisfaction and contribute to company success. I work hard to be a dedicated and thorough team player specialized in quality, speed and process optimization.
Overview
6
6
years of professional experience
Work History
Client Sales Manager
CW Carriers USA Inc
2022.09 - Current
- Generating Leads
- Attracting new prospects
- Proving quotes for clients based on current market stats
- Tracking and tracing loads through TMS systems while updating clients accordingly
- Ensure client satisfaction by proactively seeking input, recommending solutions, and independently solving problems
- Relationship management
- Managed accounts to retain existing relationships and grow business
Broker/Team Captain
Advantage Solutions | FL
2019.10 - 2022.09
- Processes and confirms accurate and timely orders
- Ensure customer and Client satisfaction by proactively seeking input, recommending solutions, and independently solving problems
- Monitoring orders and indicating discrepancies
- Record tracking and daily product communication
- Training and leading team members
- Relationship management
- Demonstrated strong leadership and communication skills, effectively motivating and encouraging peers
Sales Representative
Amerilife and Tampa Business Center
2019.05 - 2019.09
- Analyzed sales performance and service feedback to strengthen office operations, resulting in greater profitability by driving organizational changes in client correspondence, record tracking, and data communications
- Built positive and productive customer connections to resolve problems quickly and drive consistent sales, delivering relevant product solutions and promotions that met target budgets.
Shift Leader/Hostess/Cashier
Moes Southwest Grill, Koizi
2017.05 - 2019.05
- Trained and supervised newly hired employees on equipment and on proper food handling, guest expectations and restaurant protocols
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules
- Handling cash & issuing refunds
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Completed opening and closing duties, including restocking items and reconciling cash drawer
- Seating Guests and inspecting dining room areas to ensure guest satisfaction.
Education
High School Diploma -
Durant High School
Plant City, FL2019
Skills
Business Development
Sales
Customer Service
Account Management
Organizational Skills
Negotiation Skills
Order Management
Multitasking
Data Entry
Communication
Time Management
Problem Solving
Timeline
Client Sales Manager
CW Carriers USA Inc
2022.09 - Current
Broker/Team Captain
Advantage Solutions | FL
2019.10 - 2022.09
Sales Representative
Amerilife and Tampa Business Center
2019.05 - 2019.09
Shift Leader/Hostess/Cashier
Moes Southwest Grill, Koizi
2017.05 - 2019.05
High School Diploma -
Durant High School
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