Jesica Padilla
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Receptionist Administrator
TC Construction
01.2021 - 02.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Improved client satisfaction with timely and accurate information provision.
- Completed bi-weekly payroll for 17 employees.
- Streamlined invoice processing, contributing to improved vendor relationships and financial management.
Fire Watcher
Apache Industrial Services
08.2019 - 10.2020
- Helped maintain compliance with OSHA regulations regarding fire safety measures onsite.
- Performed visual inspection of work area and evacuated operations and summoned authorities if hazardous conditions detected.
- Performed daily equipment checks, ensuring that all necessary firefighting tools were readily available when needed.
- Played an active role in maintaining site security by monitoring access points and verifying visitor credentials as needed during shifts as Fire Watcher.
Insurance Customer Service Representative
AZ Insurance Team
02.2018 - 07.2019
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Calculated adjustments, premiums and refunds.
Education
High School Diploma -
North Shore
Skills
- Bilingual
- File organization
- Multi-line phone operation
- Appointment setting
- Client relations
- Phone and email etiquette
- Data entry
- Microsoft office
- Multitasking and organization
- Administration and operations
- Strategic planning
Timeline
Receptionist Administrator
TC Construction
01.2021 - 02.2024
Fire Watcher
Apache Industrial Services
08.2019 - 10.2020
Insurance Customer Service Representative
AZ Insurance Team
02.2018 - 07.2019
High School Diploma -
North Shore
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