Jesica Ramirez-Cobian
Peachtree Corners,GA
Summary
Enthusiastic assistant manager offers several years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach to team management. Knowledgeable about operations and best practices to maintain effective operational output.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Planet Fitness
Milton, Georgia
12.2025 - Current
- Assisted in managing daily operations of a fitness center.
- Coordinated staff schedules, optimizing coverage to meet member needs.
- Oversaw member onboarding and orientation.
- Implemented customer service strategies to enhance member experiences.
- Monitored cleanliness and safety standards throughout the facility.
- Managed inventory levels to ensure stock availability and organization.
- Organized daily reports that included revenue totals from the previous day's activity and reports to identify any discrepancies or errors in member’s account balances.
Member Services Representative
Planet Fitness
Peachtree Corners, GA
12.2024 - 12.2025
- Assisted members with inquiries and issues, providing exceptional customer service to enhance satisfaction and retention.
- Fostered a welcoming and inclusive environment for all members, promoting a sense of belonging within the community.
- Managed daily operations of the member services desk, ensuring efficient workflow and adherence to service standards.
- Provided support during peak times, demonstrating flexibility and a commitment to team success.
- Maintained compliance with organizational policies and regulations regarding member information and data privacy.
- Resolved complex member issues by utilizing problem-solving skills and company resources, achieving a high resolution rate on first contact.
- Trained new staff on membership policies and customer service best practices, fostering a knowledgeable team environment.
Cashier/Customer Service
Restaurant Eco-Múgica
, Mich.
08.2017 - 12.2019
- Accurately processed cash and card transactions, maintaining a balanced cash register and ensuring compliance with company policies.
- Trained new staff on customer service standards and cash handling procedures to ensure operational efficiency.
- Utilized point-of-sale systems to efficiently manage transactions and track sales data.
- Monitored and reported stock levels to management, contributing to timely reordering and inventory accuracy.
- Managed ed multiple tasks efficiently during high-volume periods, ensuring a smooth and effective checkout process.
- Monitored and reported stock levels to manag ement, contributing to timely reordering and inventory accuracy.
- Ensured compliance with health and safety regulations in the workplace to promote a safe shopping environment.
Education
High school diploma -
Rancho High School
Las Vegas, United StatesPsychology - Some College - Psychology
Universidad Vasco De Quiroga
Morelia, MexicoSkills
- Staff scheduling
- Member engagement
- Customer service
- Problem resolution
- Conflict resolution
- Budget control
- Safety compliance
- Inventory management
- Inventory control
- Budget control
- POS
- Cash handling
- Data entry
- Bilingual communication
- Communication skills
- Bilingual communication
Languages
Spanish, Native
Hobbies and Interests
Spanish, Native
Timeline
Assistant General Manager
Planet Fitness
12.2025 - Current
Member Services Representative
Planet Fitness
12.2024 - 12.2025
Cashier/Customer Service
Restaurant Eco-Múgica
08.2017 - 12.2019
High school diploma -
Rancho High School
Psychology - Some College - Psychology
Universidad Vasco De Quiroga