Jesica Tapia
Brooklyn,NY
Summary
Proven hospitality with a track record of enhancing customer satisfaction, Skilled in hospitality service, memory retention, and foreign language proficiency (Spanish),consistently delivering exceptional service under pressure. Excelled in teamwork, improving efficiency and cleanliness standards, while mastering service prioritization.
Overview
3
3
years of professional experience
Work History
Server
Memo Shish Kebab
07.2023 - 10.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Barback
Rumpus Room
New York, NY
11.2022 - 07.2023
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
- Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
- Greeted customers and provided friendly, knowledgeable service.
Host
Jiang Nan NYC
NYC
08.2021 - 11.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Anatasio Girardot
Colombia Skills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Service prioritization
- Excellent hospitality
- Food safety practices
- Foreign language proficiency
Languages
Spanish
Native or Bilingual
Timeline
Server
Memo Shish Kebab
07.2023 - 10.2024
Barback
Rumpus Room
11.2022 - 07.2023
Host
Jiang Nan NYC
08.2021 - 11.2022
Anatasio Girardot