JESIE BRILL

Prepared and processed import and export documentation according to customs regulations, laws or procedures.

• Managed high-volume workload efficiently, prioritizing tasks to meet tight deadlines while maintaining accuracy in all customs entries and maintained organized electronic files for all customs entries, facilitating easy retrieval of information when required for audits or other reviews.
• Developed strong relationships with clients, facilitating communication and understanding of their unique import requirements.
• Resolved issues related to missing or incomplete documentation swiftly, minimizing disruption to both clients and logistics partners involved in the import process.
• Maintained up-to-date knowledge on changing customs regulations, ensuring accurate guidance for clients during the import process.
• Streamlined customs clearance processes by implementing efficient documentation methods, resulting in reduced processing times.

Analyzed and validated import documentation and data to remain in accordance with applicable laws and regulations.

• Prepared and processed import and export documentation according to customs regulation, laws or procedures.
• Procured and coordinated cargo dispatched with preferred carriers, obtained delivery confirmation and finalized rates and assessorial charges.
• Advised customers on transportation option, types of carriers or shipping routes.
• Coordinated scheduling and booking of 150+ weekly transportations.
• Delivered exceptional customer service through fast and accurate processing of entries, professional, precise communication and coordination with other departments to resolve inquiries.

Manage work order base for all DSL Northwest territories while simultaneously supporting Dispatch Department.

• Created, tracked and reviewed spread sheets, graphs, schedules and other statistics to maximize on-time performance, minimize customer wait times and service disruptions
• Improved office operations by automating client correspondence, record tracking and data communications
• Conferred with customers to address questions, problems and request for service or equipment to allocate dispatch coverage during peak service times and during employee shortages
• Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems
• Established and updated work schedules to account for changing staff levels and expected workloads
• Monitored front desk so that customer questions could be promptly addressed

Manage the order base of all SMITH Optics International accounts across all product lines.

• Manage domestic and international order base providing official quotes, lead times, product samples and processing of purchase orders (POs) and drop ships
• Coordinate logistics from customer request for product to final delivery
• Facilitate payment remittance and customs clearance for key international accounts
• Evaluate and process warranty claims across distributors, accounts and end consumers
• Manage Trade Show, Athlete, Sales Endorsement, Travel and other budgets.

Manage order base for Athletes, Promotions, Sales Events while simultaneously coordinating matters with their respective Sales Reps.

• Communicate with sales team regarding merchandising and sales strategy including incentives and various sales programs
• Work closely with production, demand planning, purchasing and sales to address issues pertaining to inventory and the ability to fulfil PO's
• Process POs, issue return authorizations and credit memos, trouble shoot warranty issues
• Train new team members on order entry system and Standard Operating Procedures (SOP).

Plan and establish work schedules, assignments, and production sequences to meet Shipping production goals.

• Conduct employee training in equipment operations and work and safety procedures to improve production methods, equipment performance, product quality and efficiency
• Confer with various supervisors to coordinate resolution of potential problems, such as damages, shortages, nonconformance to specifications
• Provided employees direction in the absence of a supervisor
• Determine shipping method or route for materials
• Prepare bills of lading to route materials
• Contact carrier representatives to coordinate shipping and delivery of materials
• Maintain invoice records
• Measure, weigh, and count items for packaging, Seal, label and affix postage for shipping
• Examine contents and compare with records, such as manifests, invoices, or orders to, verify accuracy of incoming or outgoing shipment.