Jesika Ardila
Everett,WA
Summary
Performance-oriented manufacturing professional with demonstrated skills to improve workflows and the use of resources to achieve demanding goals. Detail-oriented team player with strong organizational skills determined, hard-working and analytical leader, focused on operations and teamwork resolutions with excellent planning and multitasking skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Dynamic bilingual customer service representative, native Spanish speaker and fluent in English. Dedicated to maintaining highest customer satisfaction and contribute to company success. Specialized in operation quality, speed and process optimization, to support and resolving customer needs products, solving issues, inputting orders and processing shipments.
Overview
10
10
years of professional experience
Work History
Production Supervisor
Qualitel Corporation
12.2019 - 05.2021
- Coordinated with other departments to maintain smooth and efficient product flow.
- Resolved issues quickly to maintain productivity goals.
- Established clear priorities and production quality standards.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products, supporting bilingual services.
- Managed team of 30 production associates, overseeing productive production processes and meeting all deadlines.
- Managed internal operational standards and productivity targets.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- .
Production Lead
Icicle Seafoods Inc.
06.2011 - 10.2015
- Supported employees by accurately tracking time and proactively resolving any conflicts.
- Trained workers in proper operation, calibration and maintenance of production line equipment.
- Handled production line documentation for waste, downtime and output.
- Monitored employee activities to verify consistent use of good manufacturing principles.
- Organized regular production line cleaning and sanitation to prevent contamination and consumer illnesses.
- Inspected finished products for quality and adherence to customer specifications.
Costumer Service and Ski Instructor
Telluride Ski & Golf
11.2013 - 03.2015
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Provided language translation services for customer service inquiries.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Offered constructive feedback to clients to help reach goals.
- Developed relationships with clients to provide ongoing support and encouragement.
- Facilitated group coaching sessions and provided individual coaching support.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer calls and emails to answer questions about products and services.
- Built relationships with customers and community to establish long-term business growth.
Education
Bachelor of Science - Environmental Chemistry
Universidad Santo Tomas
Bucaramanga COL05.2010
Associate of Science - Technology Chemistry
Universidad Francisco Paula Santander
Cucuta COL12.2006
Skills
- Production Targets
- Customer Service Bilingual English/Spanish
- Quality Control
- Audit Management
- Schedule Management
- Process Improvement
- Data Analytics
- Report Generation
- Service Management
Timeline
Production Supervisor
Qualitel Corporation
12.2019 - 05.2021
Costumer Service and Ski Instructor
Telluride Ski & Golf
11.2013 - 03.2015
Production Lead
Icicle Seafoods Inc.
06.2011 - 10.2015
Bachelor of Science - Environmental Chemistry
Universidad Santo Tomas
Associate of Science - Technology Chemistry
Universidad Francisco Paula Santander
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