Jesika Guillen
Rancho Cucamonga,California
Summary
Dynamic customer service professional with a strong work ethic and integrity, recognized for enhancing customer loyalty at Frank's Fresh Market. Proven ability to resolve conflicts with empathy and maintain professionalism under pressure. Skilled in cash handling and administrative support, consistently delivering excellence in customer assistance and satisfaction.
Overview
2023
2023
years of professional experience
Work History
Cashier
SAJJ Mediterranean
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Customer Service Representative
Frank's Fresh Market
Itasca, IL
04.2021 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Office Assistant
Job Corps Trade School
San Jose, CA
02.2020 - 04.2021
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Education
University - Biology
Universidad Don Vasco
Michoacan High School Diploma - Office Administration
Job Corps
San Jose, CA01.2019
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Customer service excellence
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Frank's Fresh Market
04.2021 - 12.2022
Office Assistant
Job Corps Trade School
02.2020 - 04.2021
Cashier
SAJJ Mediterranean
University - Biology
Universidad Don Vasco
High School Diploma - Office Administration
Job Corps