Jeslein Pineiro
Ocala,FL
Summary
Dynamic professional skilled in customer care and operational management, with expertise in compliance and inventory oversight. Proven ability to train and develop teams, ensuring high service quality while meeting regulatory standards and fostering a collaborative workplace culture.
Overview
1
1
Certification
9
9
years of professional experience
Work History
PSE Clerk
USPS
Ocala, Florida
08.2025 - Current
- Operated postal equipment to accurately weigh, label, and package shipments, facilitating smooth shipping processes.
- Managed inventory of supplies, ensuring timely stock availability for efficient operations.
Food Program Specialist
Episcopal Children's Services
03.2024 - 08.2025
- Ensured compliance with laws governing child care operations to promote safe environments.
- Conducted assessments to evaluate program effectiveness and compliance standards.
- Coordinated training sessions for early childhood educators and staff.
Customer Care Team Lead
Vector Solutions
11.2021 - 03.2024
- Adapted and prioritized multiple tasks to align with organizational needs.
- Led customer care team to improve service quality and response times.
Customer Care Specialist
Wells Fargo
12.2020 - 11.2021
- Educated clients on digital banking tools and resources available.
- Facilitated conflict resolution between customers and banking representatives.
- Maintained high satisfaction score by consistently resolving first-call issues.
Appointment Coordinator
United Healthcare
02.2018 - 11.2020
- Facilitated insurance verification processes for scheduled appointments.
- Collaborated with medical staff to optimize appointment flow and efficiency.
- Trained new team members on appointment scheduling procedures.
Education
High School Diploma -
Ethline R Williams Preparatory
Tampa, FLSkills
- Regulatory compliance
- Policy compliance
- Staff development
- Customer relationship management
- Analytical problem solving
Certification
- First Aid Certification / CPR Certification
Timeline
PSE Clerk
USPS
08.2025 - Current
Food Program Specialist
Episcopal Children's Services
03.2024 - 08.2025
Customer Care Team Lead
Vector Solutions
11.2021 - 03.2024
Customer Care Specialist
Wells Fargo
12.2020 - 11.2021
Appointment Coordinator
United Healthcare
02.2018 - 11.2020
High School Diploma -
Ethline R Williams Preparatory