Jesmine Wilkerson
Killeen,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Auto Pilot Engineer
Tesla
Austin, TX
12.2025 - 09.2026
- Communicated effectively with dispatch to coordinate route changes and updates.
- Trained new drivers on safety protocols and company policies.
- Proven ability to learn quickly and adapt to new situations.
- Developed polished visualizations to share results of data analyses.
- Investigated recurring issues through detailed troubleshooting, identified root cause for each problem, and implemented corrective actions promptly.
- Performed statistic and analyses within software to support efficient processing of large datasets.
- Engineered and deployed solutions to enhance product performance and maintain product reliability.
- Utilized advanced software tools for simulation and modeling to enhance design accuracy and effectiveness.
Battery Technician
Tesla
Austin, TX
04.2024 - 08.2024
- Moving at fast and efficient pace on battery assembly line
- Partnered with team members to maintain smooth team operations and consistent task delivery.
- Conducted quality inspections on battery cells, identifying defects and implementing corrective actions.
- Operated and maintained battery assembly machinery to ensure optimal performance and reliability.
Customer Service Associate Cashier
BUC-EE’S
Temples, TX
01.2023 - 12.2023
- Resolved customer complaints quickly, strengthening customer satisfaction and loyalty.
- Tracked inventory levels and replenished merchandise to support sales growth.
- Managed cash register transactions for cash, check, and credit payments with strong accuracy.
- Adapted to flexible schedules and extra shifts to meet business demands.
- Handled cash and credit transactions with accuracy, maintaining proper end-of-shift balance.
- Directed register operations, including opening and closing procedures, drawer audits, and cash handling best practices.
- Maintained clean, organized workspace to support positive environment for customers and colleagues.
- Organized and restocked merchandise in front lanes to keep displays ready for customers.
Apple Automotive Customer Service Specialist
Teleperformance
Killeen, TX
12.2018 - 06.2022
- Supported end-to-end online product selection, checkout, and purchasing process for customers.
- Handled customer inquiries and complaints to support service quality and customer satisfaction.
- Provided information regarding Apple products and services to support customer understanding.
- Investigated and resolved apple related product issues and concerns to support continued operations.
- Maintained accurate customer records by documenting and updating information from customer interactions.
- Developed and maintained knowledge base to support access to evolving products and services.
Ageros
Clarksville, TN
03.2018 - 12.2018
- Providing a consistent positive experience for the customer in any given circumstance
- Arranged service and ensured transportation would be there in a timely manner
- Educated members on benefits of roadside assistance
- Gathered members information to better assist them
Sales Associate
McDonalds
Oak Road, KY
02.2017 - 02.2018
- Smooth daily operations came from close teamwork and support. Positive customer experiences came from prompt, friendly greetings. Reliable cash handling came from regular register use and money management.
- Took orders from customers and input their orders into the restaurant’s computer system
- Ensuring items were well stocked and restaurant cleanliness
- Sustained fast service pace during rush times to maintain operational flow.
- Partner with other team members and managers to meet target goals during my shift
Chesters
San Antonio, TX
07.2015 - 01.2018
- Working the cash register and communicate properly with customers
- Effectively answer customer specific questions about the menu items and order customizations
- Able to work effectively with my coworkers to make sure customer satisfaction was top priority
Education
High School Diploma -
Killeen High School
Killeen, TX05.2014
Skills
- Directed customer service communication through clear written and verbal messaging
- Maintained proficiency in Microsoft Word, Excel, Outlook, OneNote, and PowerPoint
- Analyzed account activity and researched customer records to support resolution
- Applied active listening to identify needs and service concerns
- Demonstrated patience, empathy, and compassion in customer support
- Navigated multiple systems to manage service workflows
- Processed inbound and outbound calls with professional courtesy
- Used critical thinking to evaluate issues and select solutions
- Prioritized tasks and managed time across competing requests
- Delivered excellent telephone etiquette in customer contact
- Reviewed details carefully to support accuracy and compliance
- Handled conflict resolution with tact and professionalism
- Strengthened customer relationship management through consistent service
- Completed data entry with accuracy and efficiency
- Maintained performance under pressure
- Combined problem-solving ability with strong interpersonal skills
- Provided management support for daily operations
- Supported sales conversations and negotiation efforts
- Evaluated issues through critical thinking and sound judgment
- Diagnosed network issues and supported troubleshooting steps
- Installed software and supported setup activities
Timeline
Auto Pilot Engineer
Tesla
12.2025 - 09.2026
Battery Technician
Tesla
04.2024 - 08.2024
Customer Service Associate Cashier
BUC-EE’S
01.2023 - 12.2023
Apple Automotive Customer Service Specialist
Teleperformance
12.2018 - 06.2022
Ageros
03.2018 - 12.2018
Sales Associate
McDonalds
02.2017 - 02.2018
Chesters
07.2015 - 01.2018
High School Diploma -
Killeen High School