Jesnia Soto
World Hyundai Matteson
Orland Park,IL
2
years of professional experience
Reliable and adaptable professional with experience in customer service, appointment scheduling, lead generation, and cash handling. Skilled in resolving customer inquiries, building strong relationships, and identifying high-intent sales opportunities. Eager to apply strong communication and problem-solving skills in a new field.
Work History
Business Development Center Representative
5 Months- Managed inbound and outbound customer calls to schedule sales and service appointments.
- Followed up on internet leads through phone, email, and text communications.
- Updated CRM records with accurate customer details, notes, and appointment status.
- Qualified prospects and routed high-intent opportunities to sales team members.
- Resolved customer questions regarding vehicle availability, pricing, and dealership services.
- Maintained consistent communication standards across phone, email, and text channels.
Front End Cashier
1 Year 4 Months- Processed customer transactions accurately using point-of-sale system
- Balanced cash drawer and resolved register discrepancies
- Assisted customers with product locations and checkout questions
- Scanned items quickly while maintaining efficient front-end flow
- Supported checkout area cleanliness and organized register supplies
- Applied coupons, promotions, and store discounts correctly
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Approached every question or concern with calm and level-headed approach.
Education
GED
Skills
Goal oriented
Financial acumen
Product knowledge
Teamwork and collaboration
Problem-solving
Multitasking
Reliability
Adaptability and flexibility
Timeline
Business Development Center Representative
World Hyundai Matteson
06.2026 - CurrentRead More
Front End Cashier
Petes Fresh Market
01.2025 - 05.2026Read More
Moraine Valley Community College
GED
Read More