Jess Allen

•Operate and manage all aspects of a successful pet grooming salon, including scheduling, customer service, and financial operations.

• Provide high-quality grooming services while ensuring a safe, comfortable experience for pets.

• Maintain a clean and organized salon, adhering to industry hygiene and safety standards.

• Build strong relationships with clients through excellent service and personalized care.

• Manage inventory, order supplies, and track expenses to optimize efficiency and profitability.

• Market the business through social media and community engagement to attract and retain customers.

General Manager | 2014-2021

• Supervised daycare operations, ensuring a safe and clean environment for dogs.

• Managed staff scheduling, payroll, and tracked vacation/sick hours.

• Hired, trained, and provided ongoing development for employees.

•Conducted performance reviews and handled staff conflict resolution, including disciplinary actions when necessary.

• Communicated with pet owners regarding concerns and updates.

•Evaluated new dogs and monitored group dynamics to maintain safety.

•Oversaw financials for daycare, grooming, and boarding services to ensure smooth operations.

•Managed daily store operations, including sales, inventory control, and merchandising.

•Led and trained a team of employees to provide excellent customer service and meet sales goals.

•Oversaw scheduling, payroll, and staff performance evaluations.

•Maintained stock levels, processed shipments, and ensured product displays were organized and appealing.

•Handled cash management, reconciled registers, and ensured accurate financial reporting.

•Provided product knowledge and beauty industry expertise to assist customers with purchases.

•Implemented sales strategies to drive revenue and meet company objectives.