Ralph Garcia
Gentry ,AR
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
Work History
Business Owner
Funders LLC
Seneca, MO
02.2020 - Current
- Developed strategic business plans to drive growth and profitability
- Increased sales by 27%
- Established operational processes to enhance client service and satisfaction.
- Managed financial forecasting, budgeting, and cash flow analysis for sustainability.
- Identified market trends and adjusted offerings to meet evolving customer needs.
- Implemented technology solutions to streamline operations and improve efficiency.
- Analyzed competitive landscape to inform strategic decision-making and positioning.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
Infantrymen
National Guard
Milford, NH
06.2015 - 08.2019
- Collaborated with squad members to enhance situational awareness and combat proficiency.
- Facilitated communication between El Salvadoran Army and ambassador as a translator.
- Conducted monthly assessments of physical and mental capabilities essential for military excellence.
- 2 deployments
Asset Protection
Best Buy
Nashua, NH
10.2016 - 03.2018
- Oversaw security camera operations to safeguard store property.
- Oversaw distribution of keys and equipment to ensure operational efficiency.
- Delivered exceptional customer service to all visitors entering the store.
- Supervised hundreds of customers during peak seasonal periods. Decreased theft by 5%
Security Guard
Securitas
Chelmsford, MA
06.2016 - 09.2016
- Streamlined paperwork organization and categorization to enhance operational efficiency.
- Verified documentation to confirm identity authenticity of individuals.
- Utilized wand to enforce security measures against illegal weapon entry into building.
- Managed over 75 customer calls per day
Mobile Expert
T-Mobile
Nashua, NH
01.2014 - 2016
- Executed inventory assessments before opening and after closing to uphold product accountability.
- Developed and maintained spreadsheets for new and existing customers during product launches.
- Delivered exceptional customer service, ensuring a welcoming atmosphere during every transaction.
- Leader in sales for 1 year & grew sales by 7%
Education
High School Diploma -
Nashua High School South
Nashua, NH05.2013
Skills
- Oversaw mobile device management to ensure optimal performance and security
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Cultivated strong customer relationships to enhance loyalty and retention
- Processed payments efficiently, supporting daily financial operations Assisted in resolving payment discrepancies to maintain smooth transactions Collaborated with team members to ensure timely payment processing
- Fostered positive customer engagement through proactive communication and support
- Led strategic planning and execution of sales and promotional activities
- Executed strategic decision-making processes to enhance operational efficiency
- Demonstrated adaptability and flexibility in dynamic work environments
- Demonstrated meticulous attention to detail in all tasks and projects
- Surpassed customer expectations through proactive service and support initiatives
- Demonstrated integrity and reliability in all professional interactions
- Assisted in opening and closing store operations Supported team members in maintaining store organization Contributed to a positive shopping experience for customers
- Facilitated dispute mediation processes to resolve conflicts effectively
- Facilitated interactions with diverse customer groups to enhance service delivery
- Assisted in opening and closing registers efficiently Supported cash handling processes to maintain accuracy Contributed to a smooth transaction flow during peak hours
- Demonstrated exceptional written and verbal communication skills to facilitate effective collaboration
LEADERSHIP AND ORGANIZATIONAL EXPERIENCE
- BGCN Youth Leader
- Developed mentorship program to assist the youth in academic performance.
- Coached basketball for the seasonal leagues.
- Assisted in the organization of events performed by BGCN
Timeline
Business Owner
Funders LLC
02.2020 - Current
Asset Protection
Best Buy
10.2016 - 03.2018
Security Guard
Securitas
06.2016 - 09.2016
Infantrymen
National Guard
06.2015 - 08.2019
Mobile Expert
T-Mobile
01.2014 - 2016
High School Diploma -
Nashua High School South