Jessica Burgess
Taylors ,SC
Overview
10
10
years of professional experience
Work History
Closed Loop Specialist
T-Mobile
06.2011 - 07.2021
- Made outbound calls to existing customers to check on their satisfaction to build relationships with the company and maintain customer loyalty
- Used listening skills and probing questions to resolve all stated and unstated issues
- Utilized tools to own customer issues with billing, coverage, and overall account health
- Processed claims on damage and lost devices
- Collected payments and processed payment arrangements
- Performed visual audits and recommended beneficial products to the customer
Timeline
Closed Loop Specialist
T-Mobile
06.2011 - 07.2021