MICHAELA SWERNGIN
Las Vegas,NV
Summary
Versatile and adaptable professional who enhances customer satisfaction and loyalty through exceptional communication and tailored solutions. Excels in high-stress environments, leveraging strong interpersonal skills to drive brand promotion and build lasting relationships.
Overview
11
11
years of professional experience
Work History
Specialist, Closed Loop Emerging Services
T-Mobile for Business
Las Vegas, NV
03.2023 - Current
- Leveraged dynamic communication skills to build strong relationships with customers.
- Listened effectively to customers' needs and tailored solutions accordingly.
- Implemented strategies for improving customer satisfaction, loyalty, and retention rates.
- Sought out opportunities to share insights and updates with peers to help provide a better experience for our customers and improve performance as a community.
- Proactively identified opportunities to improve customer experience and prevent future customer concerns.
- Maintained up-to-date knowledge of products offered by the company.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Beauty Consultant
Target
Las Vegas
08.2018 - Current
- Arranged and displayed merchandise to promote sales
- Recommended, selected and helped locate and obtained merchandise based on customer needs and desires
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Watched for and recognized security risks and thefts
- Provided efficient and courteous service to customers
- Resolved and de-escalated issues to address customer concerns
- Employed technology systems to locate products or place online customer orders
- Supervised others and provided on-the-job training
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
Flight Attendant
Compass Airlines
Minneapolis-Saint Paul, MN
12.2015 - 08.2018
- Directed and assisted passengers in emergency situations
- Monitored passenger behavior to identify threats to safety of crew and other passengers
- Determined special assistance needs of passengers, such as small children, elderly and disabled persons
- Attended preflight briefings concerning weather, emergency procedures, food and beverage service and passenger count
- Administered first aid and assisted passengers in distress
- Walked aisles of planes to verify that passengers had complied with federal regulations prior to takeoffs and landings
- Announced and demonstrated safety and emergency procedures for oxygen masks, seat belts and life jackets
- Reassured passengers when situations, such as turbulence, were encountered
- Verified that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, were in working order
- Answered passenger questions about flights, weather, travel routes, services and schedules.
Hostess
BJs Restaurant And Brewhouse
Las Vegas, NV
03.2015 - 12.2015
- Effectively communicated with guests and staff to provide exceptional customer service
- Worked efficiently in busy, loud, and hectic environments
- Communicated with patrons to record reservation data into management system
- Greeted patrons and coordinated table assignments to meet party preferences and requests
- Supported servers and bussers through high-volume shifts with food running and table clearing
- Answered phone calls to take reservations and address guest questions and concerns
- Engaged with guests in a friendly manner to maximize satisfaction with food and service
- Communicated with tact and diplomacy to resolve guest dissatisfaction.
Courtesy Clerk
Ralph's Supermarket
Mission Viejo, CA
04.2014 - 11.2014
- Answered customer questions and directed patrons to appropriate store locations according to needs
- Trained newly hired clerks regarding store policies and customer service practices
- Referred unresolved customer grievances to designated departments for further investigation
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Conferred with customers by telephone or in-person to provide product or service information
- Assisted in prompt clean-up of spills, eliminating potential hazards and preventing accidents.
Receptionist
SuperCuts
Mission Viejo, CA
08.2013 - 04.2014
- Answered phones and booked clients
- Accounted for store inventory and pricing
- Received payments and recorded receipts for services
- Scheduled appointments and maintained and updated appointment calendars
- Maintained tidy, presentable reception area with necessary stationary and materials
- Assisted with new hire orientation and employee training
- Processed cash, check and credit cards for customer purchases
- Counted cash drawers at beginning and end of shifts to verify correct amounts.
Education
High School Diploma -
Trabuco Hills High School
Mission Viejo, CA06.2014
Some College (No Degree) - World Languages
College of Southern Nevada
Las Vegas, NVSkills
- Computer Proficiency
- Microsoft Office Suite
- Google Office Suite
- Adapts quickly to changes in workflow
- Detail-oriented
- Flexible
- Dependable
- Excellent communication skills
- Works efficiently in stressful environment
- Brand Promotion
- Critical Thinking
- Retail Metrics and Goals
- Strong Communication and Interpersonal Skills
- Building Customer Relationships and Loyalty
- Inventory Management
- Excellent Written and Verbal Communication
- Self-Starter
- Error Identification
Languages
- Japanese, Intermediate, College of Southern Nevada
- American Sign Language, Conversational, College of Southern Nevada
- Spanish, Beginner, Trabuco Hills High School
References
References available upon request.
Timeline
Specialist, Closed Loop Emerging Services
T-Mobile for Business
03.2023 - Current
Beauty Consultant
Target
08.2018 - Current
Flight Attendant
Compass Airlines
12.2015 - 08.2018
Hostess
BJs Restaurant And Brewhouse
03.2015 - 12.2015
Courtesy Clerk
Ralph's Supermarket
04.2014 - 11.2014
Receptionist
SuperCuts
08.2013 - 04.2014
High School Diploma -
Trabuco Hills High School
Some College (No Degree) - World Languages
College of Southern Nevada