JESS GREGORY
WHITE CLOUD
Summary
Dynamic Inside Sales Representative with a proven track record at Valley Truck Parts, excelling in customer relationship development and product knowledge. Recognized for enhancing customer satisfaction and driving repeat business through exceptional service and effective communication. Skilled in optimizing processes and maintaining attention to detail to achieve sales goals.
Overview
20
20
years of professional experience
Work History
Inside Sales Representative
Valley Truck Parts
Grand Rapids, MI
11.2014 - Current
- Developed and maintained strong relationships with customer accounts to drive repeat business.
- Trained new employees on customer service, inside sales operations and organizing strategies.
- Conducted product presentations to educate customers on features and benefits of offerings.
- Collaborated with cross-functional teams to optimize order fulfillment processes and enhance customer satisfaction.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Laborer /Fusion Technician
Roese Contracting
Kawkawlin, MI
04.2014 - 10.2014
- Assisted in natural gas distribution renewal tie-ins, including fusion of new pipe and transitions from existing mainlines.
- Followed safety protocols diligently to maintain a hazard-free work environment.
- Collaborated with team members to optimize workflow and enhance productivity on-site.
Laborer
Precision Pipeline LLC
Eau Claire, WI
05.2013 - 01.2014
- Assisted in pipeline coatings on new pipe before pipe was installed in ditch, transitioned to a tie-in crew through the winter.
- Followed safety protocols diligently to maintain a hazard-free work environment.
- Collaborated with team members to optimize workflow and enhance productivity on-site.
Transmission Rebuilder
WELLER REMAN CENTER
Grand Rapids, MI
07.2006 - 05.2013
- Rebuilt and repaired Allison automatic and Fuller manual transmissions to restore functionality and performance.
- Implemented quality control measures to ensure all rebuilt transmissions met or exceeded industry standards.
- Played a crucial role in maintaining a clean and organized work environment, contributing to overall shop productivity.
- Developed a strong knowledge of various transmission types, enabling accurate diagnosis and effective repairs.
Education
High School Diploma -
GRANT PUBLIC SCHOOLS
Grant, MI06-2005
Skills
- Customer Service
- Effective Team Contributor
- Problem Solving
- Leadership
- Strong Attention to Detail
- Knowledge of System Software Applications
- Positive Attitude
- Product Knowledge
- Strong Customer Relationships
- Self Motivated
- Effective Verbal and Written Communication
Timeline
Inside Sales Representative
Valley Truck Parts
11.2014 - Current
Laborer /Fusion Technician
Roese Contracting
04.2014 - 10.2014
Laborer
Precision Pipeline LLC
05.2013 - 01.2014
Transmission Rebuilder
WELLER REMAN CENTER
07.2006 - 05.2013
High School Diploma -
GRANT PUBLIC SCHOOLS