Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Jess Haynie

Omaha,Ne.

Summary

Enthusiastic Senior Customer Service Representative with more than 20 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.


Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Senior Customer Service Rep

Motion Industries
02.2017 - Current
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
  • Collaborated with cross-functional teams to develop new strategies for enhancing customer experience.
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Mentored junior team members, contributing to their professional development and overall team success.
  • Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
  • Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
  • Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.

Inside Sales Representative

Stone Enterprises
08.2016 - 02.2017
  • Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
  • Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
  • Contributed to team objectives in fast-paced environment.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Inside Sales / DC Manager

DXP / Precision Industries
08.1995 - 08.2016
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.

Education

Associate of Science - Sales And Marketing Education

Iowa Western Community College
Council Bluffs, IA
05.2018

High School Diploma -

Papillion La Vista Senior High School
Papillion, NE
05.1995

Skills

  • Order Fulfillment
  • Service Recommendations
  • Documentation Review
  • Account Management
  • Staff Training
  • Customer Support
  • Analytical Skills
  • Goal Setting
  • Critical Thinking
  • Multitasking

Certification

Completed Dodge Regional Power Transmission

Completed Timken Distributor Training School

Completed Martin Sprocket Power Transmission & Material Handling School

Languages

Spanish
Limited Working
Italian
Limited Working

Affiliations

  • Outside of work I enjoy traveling and golfing.

Timeline

Senior Customer Service Rep

Motion Industries
02.2017 - Current

Inside Sales Representative

Stone Enterprises
08.2016 - 02.2017

Inside Sales / DC Manager

DXP / Precision Industries
08.1995 - 08.2016

Associate of Science - Sales And Marketing Education

Iowa Western Community College

High School Diploma -

Papillion La Vista Senior High School

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Jess Haynie