TREND Micro VPN
Years of Professional experience
Franca Candela
Miramar,Florida
Summary
Enthusiastic Senior Customer Service Representative with more than 30 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards. Consistently maximize satisfaction by offering every customer industry-leading service and support. Adaptable and responsive team player with unwavering dedication to retaining customers, boosting revenue, and resolving conflicts
Overview
25
25
Work History
Senior Customer Service Rep and Sales Support for Latin-American
Baxter – Hill-Rom - Welch Allyn, Inc – MD International
Doral, FL
03.2006 - 07.2024
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Manage and coordinate the shipment 13 countries (Centro America, South America and the Caribbean) with 30 Customers
- Trained new personnel regarding company operations, policies and services.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Process: Purchase Orders, Quote, Proforma Invoice, Claims/RMA with the correct data base for customers Tracking orders, Schedule shipments and deliveries Works with manager and salesperson from: Interaction with other departments: Sales, Credit – Finance - Controller, Regulatory, Warehouse, Productions y Techinical Service
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Processed, scheduled and executed customer orders for new and established customers.
- Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Valet Property Supervisor
Seminole Exchange Hard Rock Casino
Hollywood, FL
07.2003 - 01.2014
- Supervisor staff of 15 valet employees Analyze numbers along with other data to determine the monthly goals of the company Manage the quality assurances of all customers to benefit Client/Corporation by addressing complaints and coming to a mutual resolution
- Prepare and close beginning/end of shift paperwork, Nightly count money for shift changes
- Problem solving with customers and employees, implement company policies regarding all personnel issues
- Enhanced team productivity by sharing best practices and tips with new valets.
- Collaborated with hotel staff to address any guest concerns or special requests regarding their vehicles or belongings.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Enhanced guest satisfaction by providing prompt and courteous vehicle retrieval services.
- Implemented marketing strategies to attract new tenants and increase occupancy rates.
General Management Assistant
Tecnomed J. Trapp, C.A.
Caracas - Venezuela
06.1990 - 01.2003
- Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
- Building Facility Management/Security Management
- Process: Purchase Orders, Quote, Proforma Invoice, Claims/RMA with the correct data base for customers Tracking orders, Schedule shipments and deliveries Administration and Control Inventory Estimate sales projections for the coming months – Forecast Evaluation and pre-approval for Contractors, Electricians, Plumbers, etc
- Managed inventory levels efficiently by establishing reorder points, reducing stockouts, and minimizing excess inventory costs.
- Inventory of all office supplies, finding vendors with best price and quality of product Responsible for Accounting, Bank transactions Attended General Managers meetings involving legal transactions with company Lawyers
- Organized and maintained digital and physical filing systems to ensure easy access to critical company documents.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated meetings and events, ensuring seamless communication between departments and stakeholders.
Education
Associated Degree - Binary software and basic programming
Florida Public Notary -
Bachelor of Science - Degree - Commercial Business Administration
University Santa Maria
Caracas - Venezuela03.1992
Skills
- Interoffice Communications
- Quality Assurance
- Payment Processing
- Goals and Performance
- Database Maintenance
- Operational Excellence
- Cross-Functional Collaboration
- Floor Supervision
- Order Fulfillment
- KPI Monitoring
- Shipment Routing
- Customer Account Management
- Billing Adjustments and Refunds
- Issue and Complaint Resolution
- Sales Report Generation
- Understanding Customer Needs
Software
SAP ERP
Oracle Enterprise (JDE)
Salesforce Starter
Microsoft Office 365
ESKER - Document Process Automation
Languages
English
Professional Working
Spanish
Full Professional
Italian
Limited Working
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