Summary
Overview
Work History
Skills
Volunteer
Timeline
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Julie Garlock

Fruitland,ID

Summary

Offering more than 23 years of customer service and tech support experience resolving account and service concerns, while providing excellent care for customers. Eager to contribute to team success through hard work, attention to detail and organizational skills. Motivated to learn, grow and excel. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, time management and problem-solving skills.

Overview

23
23
years of professional experience

Work History

Senior Advisor/Customer Service Representative

DIRECTV
Boise, Idaho
02.2021 - Current
  • Research and rapidly resolve client conflicts to maintain customer loyalty accounts.
  • In-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Coordinate customer service responses for high-value customers with complex issues.
  • Resolve customer service issues using company processes and policies.
  • Greet customers and listene closely to problems described to determine solutions.
  • Ownership skills by resolving challenging situations and asking discovery questions.
  • Maintain accurate and current customer account data with digital information updates.
  • Inform customers of products, prices and services, and equipment upgrade changes.

Day Spa Owner/Licensed Esthetician

Revive 305 Day Spa
Klamath Falls, OR
11.2009 - 08.2019
  • Analyzed skin condition and made appropriate product recommendations and performed skincare and body treatments.
  • Fostered friendly, warm and exceptional customer experience.
  • Handled busy schedules and stayed on top of key deadlines.
  • Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
  • Created and monitored promotional approaches to increase sales and profit levels.

Information Management Specialist

Oregon Air National Guard
KLAMATH FALLS, Oregon
07.2000 - 09.2006
  • Identified computer hardware and network system issues, performing troubleshooting techniques for resolution.
  • Guided implementation of Department of Defense security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
  • Direct customer service with military members and families, civilian employees, and local vendors and businesses.
  • Created and implemented new programs, resources, and services base wide.
  • Maintained accurate records, proper handling of sensitive documentation and detail oriented..
  • Created several Continuity Books- step by step procedures.
  • Additional Mission Support Duties due to the events on September 11, 2021:
  • Worked in Base Finance, Audio Visual, Base Services, Security Forces, and as a Family Services Coordinator-volunteer position and formal training.
  • Honorable Discharged-Veteran

Flight Attendant

Horizon Air
Boise, Idaho
07.1996 - 12.2000
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered personalized assistance to children, elderly and passengers with special needs.

Skills

  • Needs Assessment
  • Customer Data Confidentiality
  • Excellent Attention to Detail
  • Interoffice Communications
  • Policy and Procedure Adherence
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • High-Volume Environments
  • Resolving Complex Issues
  • Good Communication Skills
  • Technical Support and Assistance
  • Patient and Empathetic

Volunteer

Over 18,000 hours volunteering and giving back to others. In addition to donating spa services and other items needed each year to non-profit organizations and programs. Rescued 8 horses and 4 dogs. Its my passion to leave others better than I found them.

Timeline

Senior Advisor/Customer Service Representative

DIRECTV
02.2021 - Current

Day Spa Owner/Licensed Esthetician

Revive 305 Day Spa
11.2009 - 08.2019

Information Management Specialist

Oregon Air National Guard
07.2000 - 09.2006

Flight Attendant

Horizon Air
07.1996 - 12.2000

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Julie Garlock