Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Jess Weber

Victor,USA

Summary

Dynamic Assistant General Manager with a proven track record at Il Villaggio Osteria Jackson Hole, excelling in operations management and staff training. Enhanced service quality through effective communication and conflict resolution, driving customer satisfaction and operational efficiency. Passionate about fostering relationships and achieving excellence in fast-paced environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Il Villaggio Osteria Jackson Hole
Teton Village, Wyoming
11.2018 - Current
  • Facilitated seamless operations between front and back of house in fast-paced environment.
    Coached and trained front of house employees to enhance service quality.
    Tracked sales and generated special reports for performance analysis.
    Resolved employee and guest complaints to maintain high satisfaction levels.
    Ensured adherence to customer service standards across all interactions.

Bartender

Dornan's Pizza and Pasta Company
Moose, WY
05.2012 - 09.2021
  • Establish guest relationships, evaluate and record bar inventory, mix and serve drinks exceeding guest's expectations, utilize POS system, coordinate a team effort between servers and cocktail servers and fellow bartenders, maintain attention to detail in a fast paced environment.

Barista

Rise Coffee House
Driggs, ID
12.2017 - 11.2018
  • Provided personalized coffee experiences by welcoming guests and identifying preferences.
    Crafted a wide selection of coffee beverages to cater to individual tastes.
    Developed strong guest relationships through consistent engagement and service excellence.
    Managed inventory replenishment to prevent shortages during peak hours.
    Upheld a clean, sanitized workspace to promote a safe customer experience.

Assistant Front of House Manager

Café Genevieve
Jackson, WY
04.2017 - 10.2018
  • Responsible for opening and closing of restaurant, ensuring customer satisfaction, maintain guest relationships and resolving issues as they occur, working in a fast-paced environment while striving to increase productivity, ensuring food safety and quality of food, managing invoices and receipts of stock, ensuring a smooth flow in all aspects of the restaurant.

Lead Host/Supervisor

Spur Restaurant & Bar
Jackson, WY
12.2016 - 04.2017
  • Managing flow of restaurant, taking reservations and organizing large parties, opening of the restaurant, resolving guest issues, directing and organizing staff, listen to and understand requests, monitoring to ensure food and service standards are met.

Hostess

Branding Iron
Alta, WY
11.2014 - 04.2015
  • Greeting guest with a warm welcome, escorting them to assigned dining area, answering incoming calls, managing the flow of guests and providing accurate wait times if necessary, working as a team to maintain cleanliness of dining area, ensuring the guest had a great visit.

Barback, Busser, Hostess, Server

Snake River Brewing
Jackson, WY
09.2012 - 08.2013
  • Serve guests correct order and ensure satisfaction, maintain bar stock, work at a fast pace, communicate with employees at all times, execute all aspects of guest service in a restaurant environment.

Education

Bachelor of Science - Psychology

Minnesota State University Mankato
Mankato, MN
06.2012

Cosmetologist -

Paul Mitchell The School
Rexburg, ID
04-2018

Skills

  • Operations management
  • Staff training
  • Sales analysis
  • Customer service standards
  • Conflict resolution
  • Relationship management
  • Effective communication

References

Available upon request

Certification

  • Court of Master Sommelier Introductory Certified

Timeline

Assistant General Manager

Il Villaggio Osteria Jackson Hole
11.2018 - Current

Barista

Rise Coffee House
12.2017 - 11.2018

Assistant Front of House Manager

Café Genevieve
04.2017 - 10.2018

Lead Host/Supervisor

Spur Restaurant & Bar
12.2016 - 04.2017

Hostess

Branding Iron
11.2014 - 04.2015

Barback, Busser, Hostess, Server

Snake River Brewing
09.2012 - 08.2013

Bartender

Dornan's Pizza and Pasta Company
05.2012 - 09.2021

Bachelor of Science - Psychology

Minnesota State University Mankato

Cosmetologist -

Paul Mitchell The School

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