Jessa Morse
Temecula,California
Summary
Driven professional with a proven track record at 2x Promotions, excelling in customer service and timing/scoring roles. Mastered high-stress conflict resolution, enhancing customer loyalty and operational efficiency. Demonstrated exceptional problem-solving and critical thinking skills, ensuring accurate event outcomes. Adept in team collaboration and motivational leadership, significantly improving race day experiences and participant satisfaction.
Overview
2
2
years of professional experience
Work History
Motocross Customer Service Representative
2x Promotions
09.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Timing and Scoring
2x Promotions
09.2022 - Current
- Enhanced participant experience by implementing efficient race registration and check-in processes.
- Ensured compliance with all relevant rules and regulations governing competitive racing events within the United States context.
- Ensured accurate race results by assisting with timing equipment set-up, maintenance, and data collection throughout the event.
- Prepared race packets for participants, ensuring that they were well-equipped with necessary information and materials for a successful race day experience.
- Assisted in setting up and breaking down race infrastructure, ensuring an organized and efficient event environment.
- Improved race participant experience by efficiently managing registration and check-in processes.
Motocross Timing and Scoring
Moto 4 Kids
01.2023 - 02.2024
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Performed routine maintenance on scoring equipment
- operated scoring systems to ensure accurate information
- ensured all equipment was properly disassembled and packed after each race.
Education
High School Diploma -
Temecula Valley High School
Temecula, CA06.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Money handling abilities
- Payment Processing
- Safety awareness
- Verbal and written communication
- Motivational leadership style
- Team Collaboration
Timeline
Motocross Timing and Scoring
Moto 4 Kids
01.2023 - 02.2024
Motocross Customer Service Representative
2x Promotions
09.2022 - Current
Timing and Scoring
2x Promotions
09.2022 - Current
High School Diploma -
Temecula Valley High School