Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jessa Reid

Dallas,TX

Summary

I am a recent graduate from Eastern New Mexico University with a Master's degree in Business Administration and a concentration in Economics. I am a detail-oriented and client-focused professional with a strong foundation in financial services and operational analysis. Experienced in high-pressure, client-facing environments, with a proven ability to manage transactions, interpret financial data, and support business performance. Adept at problem-solving, cross-functional collaboration, and maintaining accuracy under pressure, bringing a sharp analytic mindset and commitment to excellence to financial planning and analysis roles.

Overview

4
4
years of professional experience

Work History

Server

The Honor Bar
Highland Park, Texas
07.2023 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Assisted in training new servers.
  • Took orders from customers accurately and in a timely manner.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Provided exceptional service to high volume of daily customers.

Bank Teller

PlainsCapital
Dallas, TX
08.2022 - 11.2023
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
  • Performed cash handling duties including counting currency, coins and checks.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.

Bank Teller

The Bank of Clovis
Clovis, NM
08.2021 - 05.2022
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Received and counted daily inventories of cash, drafts and checks.
  • Identified transaction errors when debits and credits did not balance.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.

Education

MBA - Business Economics

Eastern New Mexico University
Portales, NM
05-2025

Skills

  • Basic accounting
  • GAAP Accounting Practices
  • Relationship Management
  • Excel spreadsheets
  • Effective customer upselling
  • Professional Appearance
  • Financial Transactions
  • Cash counting
  • Time management proficiency
  • Customer Relationship Management
  • Regulatory Compliance
  • Money Management

Accomplishments

  • I graduated with my Bachelor's degree with a 3.93 GPA and currently hold a 4.0 in my Master's program.
  • I have excelled in different job roles and earned the opportunity to lead others and train new hires.

Timeline

Server

The Honor Bar
07.2023 - Current

Bank Teller

PlainsCapital
08.2022 - 11.2023

Bank Teller

The Bank of Clovis
08.2021 - 05.2022

MBA - Business Economics

Eastern New Mexico University

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