Jessa Strawder
Belington,WV
Summary
Results-driven Shift Supervisor with expertise in staff management, employee training, and inventory control. Proven ability to enhance service speed and optimize operations in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Shift Supervisor
Starbucks
Weston, WV
12.2018 - 11.2025
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained and mentored new baristas, fostering skill development and team cohesion.
- Managed inventory levels, optimizing stock management to reduce waste and improve efficiency.
- Implemented operational improvements, enhancing workflow processes to increase service speed.
Assistant Manager
American Eagle Outfiters
Morgantown, WV
04.2009 - 04.2019
- Led team to exceed sales targets through effective merchandise presentation and customer engagement.
- Developed training programs for new associates, enhancing product knowledge and customer service skills.
- Streamlined inventory management processes, improving stock accuracy and reducing discrepancies.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
Office Associate
Steptoe & Johnson
Morgantown, WV
02.2014 - 02.2018
- Managed daily office operations, ensuring efficient workflow and adherence to deadlines.
- Coordinated communication between departments, fostering collaboration and information sharing.
- Developed and maintained filing systems, enhancing organization and retrieval of documents.
- Conducted regular inventory checks for office supplies, ensuring availability while managing costs effectively.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.
Assistant Manager
GameStop
Elkins, WV
09.2010 - 09.2011
- Coordinated visual merchandising efforts to align with seasonal marketing campaigns, driving store traffic.
- Mentored junior staff on operational procedures, fostering a collaborative and efficient work environment.
- Implemented customer feedback initiatives, enhancing overall shopping experience and satisfaction levels.
- Managed daily operations, ensuring compliance with company policies and maintaining high standards of service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Personal Trainer
West Virginia University Health Science Center
08.2009 - 05.2010
- Designed individualized fitness programs tailored to client goals and capabilities.
- Conducted comprehensive assessments to evaluate clients' physical health and fitness levels.
- Instructed clients on proper exercise techniques to ensure safety and effectiveness.
- Developed engaging group fitness classes that fostered community and motivation among participants.
- Designed flyers for WVU fitness center.
Assistant Manager
Hot Topic
Morgantown, WV
04.2002 - 12.2005
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Bachelor of Arts - Communications
West Virginia University
Morgantown, WV12.2017
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Cash handling expertise
- Staff development
- Inventory control and record keeping
- Operations management
- Schedule management
- Inventory management
- Staff scheduling
- Assigning work
- Team supervision
- Inventory counts
- Sales and upselling
- POS system operation
Timeline
Shift Supervisor
Starbucks
12.2018 - 11.2025
Office Associate
Steptoe & Johnson
02.2014 - 02.2018
Assistant Manager
GameStop
09.2010 - 09.2011
Personal Trainer
West Virginia University Health Science Center
08.2009 - 05.2010
Assistant Manager
American Eagle Outfiters
04.2009 - 04.2019
Assistant Manager
Hot Topic
04.2002 - 12.2005
Bachelor of Arts - Communications
West Virginia University