Jessa Varnado
White House,TN
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
11
11
years of professional experience
Work History
Independent Contractor
Rover
04.2023 - Current
- Established positive relationships with customers prior to, during and following care of their pet(s).
- Communicated daily via text, phone calls and emails with owners to ensure they were satisfied with their pet and home care.
- Provided custom pet care that was consistent, delivered on schedule and exceeded customers' expectations.
- Built strong network of 10+ returning customers in few months.
Adoption Assistant
Fort Wayne Animal Care And Control
05.2021 - 04.2023
- Assisted management in daily business operations.
- Communicated with customers daily with friendliness and professionalism.
- Checked and verified up to 20 adopter applications daily via background checks and basic animal retention information.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Facilitated pet adoptions, up to approximately 7 daily, by providing critical information about animals to potential adopters.
Animal Care Specialist
Fort Wayne Animal Care And Control
09.2020 - 05.2021
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary attention.
- Fully sanitized animal enclosures to maintain clean living spaces for animals and prevent spread of harmful diseases.
- Administered food and medications to animals in treatment and documented in detail any changes in condition.
Dog Daycare Attendant
Law's Country Kennel
11.2019 - 08.2020
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Communicated professionally with pet owners about their pet via phone and in person.
- Trained new employees on daily care routines, safety protocol and customer interaction.
- Worked various positions on any given day dependent on where assistance was needed.
Intern/ Seasonal Worker
Fort Wayne Children's Zoo
03.2019 - 10.2019
- Gave formal presentations to small groups of visitors on proper animal care and natural behaviors.
- Monitored several animals at same time to relay information about quality of life, food intake, overall health.
Front Desk Receptionist
Tier 1 Neurosurgery
08.2013 - 01.2019
- Greeted up to 50 guests at front desk daily and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly.
- Scheduled, coordinated and confirmed appointments via multi-line phone system while simultaneously checking patients in and out.
- Collected fees and payments and secured private documents.
Education
Associate of Science - Wildlife And Fisheries Science
Tennessee Technological University
Cookeville, TN05.2017
High School Diploma -
White House High School
White House, TN05.2013
Skills
- Excellent Oral & Written Communication
- Time Management & Organization
- Adept at creating plan for large groups as well as myself
- Detail Oriented and Accurate while Multitasking
- Team Collaboration & Independent Work
- Phone and Email Etiquette
- Enthusiastic and Energetic
- Customer Retention
- Flexible and capable of regrouping with short notice
- Life long familiarity with country music touring industry, bus and plane etiquette and NDAs
- International travel experiences as well as domestic
Timeline
Independent Contractor
Rover
04.2023 - Current
Adoption Assistant
Fort Wayne Animal Care And Control
05.2021 - 04.2023
Animal Care Specialist
Fort Wayne Animal Care And Control
09.2020 - 05.2021
Dog Daycare Attendant
Law's Country Kennel
11.2019 - 08.2020
Intern/ Seasonal Worker
Fort Wayne Children's Zoo
03.2019 - 10.2019
Front Desk Receptionist
Tier 1 Neurosurgery
08.2013 - 01.2019
Associate of Science - Wildlife And Fisheries Science
Tennessee Technological University
High School Diploma -
White House High School