Jessalyn Grace

JMS Sales Inc.

Tustin, California

01.2023 - Current

Assisted customers with product inquiries and provided tailored recommendations.
Collaborated with team members to achieve daily sales goals and objectives.
Handled customer complaints professionally and resolved issues promptly.
Educated customers on product features and benefits to enhance their experience.
Participated in training sessions to improve product knowledge and sales techniques.
Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
Generated leads through cold calling, online searches, and referrals from existing clients.
Assisted in training of new hires on organizational procedures, policies and sales techniques.
Attended meetings with current and prospective customers to discuss their business needs.
Ensured compliance with company policies and procedures at all times.
Maintained accurate records of customer interactions and transactions.
Resolved customer complaints promptly and effectively.
Engaged customers to understand their needs and recommend suitable products.
Assisted in training new sales agents on company policies and product knowledge.
Provided feedback to management on customer preferences and potential improvements.
Maintained accurate records of customer interactions and transactions in CRM systems.