Jessalyn Osorio
Kellyville
Summary
Detail-oriented and highly organized professional with 6+ years of experience managing fast-paced bakery/kitchen operations, now transitioning back into executive administrative support. Proven ability to coordinate schedules, manage inventory, handle confidential information, and deliver exceptional customer service. Skilled in multitasking, streamlining processes, and maintaining accuracy. Adept at using digital tools for scheduling, communication, and record-keeping, with a strong commitment to supporting executives, and enhancing organizational efficiency.
Overview
11
11
years of professional experience
Work History
Cake Decorator
All Things Cake
Tulsa
01.2025 - Current
- Ensured that all aspects of cakes were meticulously crafted to meet customer expectations and specifications. While using multiple techniques to achieve the final product.
- Assembled multiple tiers of cakes with precision and stability.
- Provided exceptional customer service by taking orders accurately, answering questions about products offered while ensuring an overall positive experience.
- Would float between customer service, cake decorating, while managing the production of baked goods.
- Applied fondant, edible decorations, and intricate piping for visual appeal.
- Maintained cleanliness and organization in the decorating area and tools.
- Ensured compliance with food safety standards during all decorating processes.
- Decorated cakes for special occasions, showers, birthdays and christenings.
- Kept up with industry trends regarding new flavor combinations and design ideas.
- Provided excellent customer service over the phone and at the counter to foster satisfaction and loyalty.
- Ensured compliance with health department regulations regarding sanitation practices within the bakery area.
- Greeted incoming patrons, offered menu advice and documented order details and special preferences.
- Received incoming shipments of ingredients and supplies for baking operations.
- Assisted in creating promotional displays for seasonal and special bakery products.
- Prepared a variety of baked goods following established recipes.
- Assisted in inventory management, tracking ingredients and supplies.
- Packaged products for display and customer orders efficiently.
- Cut dough into desired shapes using cookie cutters or other specialized tools.
Small Business Owner
La Noche Bakery
Colorado Springs
08.2022 - Current
- Developed marketing strategies to increase brand awareness and customer engagement.
- Oversaw inventory management and maintained optimal stock levels.
- Implemented effective bookkeeping practices for financial accuracy and reporting.
- Engaged with customers to gather feedback and improve service offerings.
- Conducted market research to identify future trends and opportunities for growth.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Monitored customer feedback and consistently followed up with previous week's orders to ensure quality.
- Developed new recipes and product offerings to enhance the menu variety.
- Kept records for production, inventory, income, and expenses.
- Determined pricing for products or services based on costs and competition.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Ensured compliance with all local laws and regulations related to the business operations.
- Kept up-to-date on regulatory changes affecting business operations.
- Updated website content regularly according to current trends within target markets.
- Used excellent verbal skills to engage customers in conversation, and effectively determine needs.
- Reviewed legal documents related to business operations.
- Implemented quality assurance processes to ensure product excellence.
- Collaborated with other owners on joint ventures and shared resources.
Executive Administrative Assistant
US Army
Fort Carson
06.2016 - 11.2018
- Managed executive calendars and scheduled meetings efficiently.
- Prepared and organized documents and PowerPoints for briefings.
- Coordinated travel arrangements and itineraries for executives.
- Assisted in project management by tracking deadlines and deliverables.
- Maintained office supplies and inventory for smooth operations.
- Developed filing systems to enhance document retrieval efficiency.
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Greeted visitors upon their arrival; directed them to the appropriate destination or person; provided general information about the organization when necessary.
- Maintained a Secret Clearance
- Assisted with special projects such as researching topics or creating presentations for management review.
- Coordinated communications between multiple departments to ensure timely completion of projects.
- Maintained up-to-date contact lists of vendors and suppliers while coordinating orders as required by executives.
- Created monthly newsletters to share company updates and events.
- Maintained executives' confidence and protected business operations by keeping sensitive information confidential.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Executed special objectives and projects in response to executive team and board member requests.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Served as the Battalion Public Affairs specialist and had access to, and posted on, verified government social media accounts.
- Appointed treasurer of the Family Readiness Group (FRG), a command-sponsored organization that provides support for deployed spouses.
- This included preparing, submitting, and maintaining annual reports, adhering to the Standard Operating Procedures (SOP) for Army General Inspection purposes.
- Received and accounted for all FRG funds, ensuring that they were used for the benefit of fellow soldiers and their families.
- Appointed the FRG fund custodian and opened correct banking/savings accounts to digitize the cash system that was in place.
- made sure the SOP was approved by the company commander and set up the annual FRG budget to ensure that goals were met for the fiscal year.
Culinary Specialist
US Army
Colorado Springs
06.2015 - 06.2016
- Prepared and cooked Army approved recipes for soldiers in various operational environments.
- Developed and implemented menu plans based on Army nutritional guidelines and dietary needs.
- Assisted in planning large-scale dining events for troop morale and community engagement.
- Evaluated food quality, ensuring compliance with military standards and regulations.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Assisted in training new employees on proper cooking methods and food safety practices.
- Performed cooks' mount before every food service to assure grooming and uniform standards were met. Also to ensure quality on all cooked and cold foods before serving them to customers.
- Cleaned, sanitized and maintained food storage, preparation and serving areas.
- Monitored food production throughout service periods to ensure timely delivery of dishes.
- Prepared sauces, stocks, soups, salads, desserts and other specialty items as needed.
- Kept up with current trends in culinary arts by attending workshops or conferences.
- Supervised the preparation of food items according to established recipes and standards.
- Executed advanced cooking techniques such as braising, roasting, poaching, and sautéing.
Education
Associate of Applied Science - Baking And Pastry
Pikes Peak Community College
Colorado Springs, COAssociate of Applied Science - Human Services: Pre-Social Work
John Tyler Community College
Chester, Virginia, VASkills
- Time management
- Interpersonal communication
- Problem solving
- Attention to detail
- Team collaboration
- Customer relationship management
- Professional telephone manner
- Adaptive and creative
Timeline
Cake Decorator
All Things Cake
01.2025 - Current
Small Business Owner
La Noche Bakery
08.2022 - Current
Executive Administrative Assistant
US Army
06.2016 - 11.2018
Culinary Specialist
US Army
06.2015 - 06.2016
Associate of Applied Science - Baking And Pastry
Pikes Peak Community College
Associate of Applied Science - Human Services: Pre-Social Work
John Tyler Community College