Jessalynn Ball
Bradenton
Summary
Versatile and dedicated professional with a background in healthcare and hospitality, exemplified by exceptional customer service at Grubs Bar and Grill and proficient venipuncture skills at Pathgroup Labs. Demonstrates a strong work ethic and hospitality service expertise, significantly enhancing patient and customer satisfaction. Skilled in EMR/EHR systems and HIPAA compliance, showcasing a balance of technical and interpersonal abilities.
Overview
4
4
years of professional experience
Work History
Server
Grubs Bar and Grill
08.2024 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Phlebotomist
Pathgroup Labs
09.2023 - 08.2024
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Utilized the OBGYN EHR system to accurately document blood draw records.
- Performed accurate coding for medical insurance purposes using ICD-10 and CPT, ensuring correct billing of blood tests.
Lab Assistant
Northwest Medical Center - Bentonville
06.2023 - 10.2023
- Managed specimen sample handling, receiving, storage and inventory.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Maintained regular rounds and responded promptly to medical emergency codes and new ER patients.
Server
Jj's Bar and Grill
03.2023 - 07.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
CNA
Jetstaff
04.2022 - 05.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Daycare Assistant Teacher
Apple Tree Academy
10.2021 - 05.2022
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Managed daily routines efficiently to maintain a consistent schedule for students, promoting optimal time management skills in young learners.
Restaurant Hostess
Grubs Bar and Grill
12.2020 - 05.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Education
High School Diploma -
Don Tyson School of Innovation
Springdale, AR05-2023
No Degree - CNA
Don Tyson School of Innovation
Springdale, AR05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Hospitality service expertise
- Venipuncture
- HIPAA compliance
- EMR / EHR
- Military knowledge
National Guard Army: 2 Years, E3 Private first class
2 Years of inactive duty. Competition of Basic training, Basic First-aid and life-saving measures, and military discipline.
Timeline
Server
Grubs Bar and Grill
08.2024 - 10.2024
Phlebotomist
Pathgroup Labs
09.2023 - 08.2024
Lab Assistant
Northwest Medical Center - Bentonville
06.2023 - 10.2023
Server
Jj's Bar and Grill
03.2023 - 07.2023
CNA
Jetstaff
04.2022 - 05.2023
Daycare Assistant Teacher
Apple Tree Academy
10.2021 - 05.2022
Restaurant Hostess
Grubs Bar and Grill
12.2020 - 05.2021
High School Diploma -
Don Tyson School of Innovation
No Degree - CNA
Don Tyson School of Innovation
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