Jessa Mae Mateus
Tampa,FL
Summary
Experienced Bachelor degree holder specializing in the Hospitality and Tourism Industry. Dedicated to ensuring customer satisfaction through exceptional service. Deep understanding of Hospitality Field operations and enthusiastic about making procedural improvements to enhance efficiency and guest experience.
Overview
6
6
years of professional experience
Work History
Intern
Hilton Clearwater Beach Resort and Spa
12.2017 - 12.2019
- Engaged in multiple roles within Food and Beverage to ensure outstanding service.
- Bartender, Server and Banquets
Front desk
Shang Ri-La Hotel and Resort
12.2015 - 12.2016
- Managed front office reception.
Food and Beverage: Internship
Six Flags Great Adventure
03.2015 - 11.2015
- Enhanced overall customer experience.
- Handled food and beverages across multiple park dining locations.
Reservation
Mulan Travel Corporation
05.2014 - 01.2015
- Responsible for flight reservations, using AdHoc and Amadeus system., Assisting customers with their travels and itineraries
Education
Bachelor Degree - Hospitality and tourism industry
Far Eastern University
Manila01.2016
Highschool Diploma -
Divine Word College
Philippines01.2012
Skills
- Passion for Customer Satisfaction
- Great Leadership and Teamwork
- Training and Development
- Food Safety
Timeline
Intern
Hilton Clearwater Beach Resort and Spa
12.2017 - 12.2019
Front desk
Shang Ri-La Hotel and Resort
12.2015 - 12.2016
Food and Beverage: Internship
Six Flags Great Adventure
03.2015 - 11.2015
Reservation
Mulan Travel Corporation
05.2014 - 01.2015
Bachelor Degree - Hospitality and tourism industry
Far Eastern University
Highschool Diploma -
Divine Word College
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