Jesse Albertson
Tappahannock,VA
Summary
Experienced store and office manager with a strong background in team leadership, scheduling, payroll, and customer service management. Skilled at streamlining daily operations, training staff, and maintaining organized, efficient workplaces.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Store Manager
April's Place
Aylett, Virginia
2025.10 - Current
- Oversaw daily operations at April's Place retail location, ensuring efficient service and customer satisfaction.
- Addressed customer questions, complaints, and special requests to enhance overall shopping experience.
- Coordinated staff schedules to ensure optimal team coverage during peak hours.
- Recruited, trained and supervised new employees.
- Facilitated cash handling tasks daily, register closings, and daily reporting.
- Processed vendor orders efficiently and received incoming shipments.
- Ensured compliance with safety regulations and company policies.
Office Manager
Joe Hudson Collison Center
Tappahannock, VA
2024.03 - 2025.10
- Oversaw front office operations, enhancing customer satisfaction and supporting staff efficiency in collision repair.
- Managed front desk operations by greeting visitors and directing them to personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Scheduled repair appointments and coordinated vehicle intake at Joe Hudson Collision Center.
- Processed repair paperwork, estimates, and insurance claim files.
- Coordinated parts orders and vendor communication for repair workflow.
- Maintained accurate records for invoices, payments, and office documents.
- Monitored invoices and payments, ensuring accuracy in accounts receivable and payable processes.
- Supervised staff members, organized schedules and delegated tasks.
- Managed office budget to handle inventory, postage and vendor services.
- Provided training to new hires on office policies and procedures.
- Created spreadsheets in Excel to track data such as vacation requests, sick days.
Retail Store Manager
Cato Fashion
Tappahannock, VA
2023.05 - 2024.03
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Boosted company sales by developing and implementing strategic marketing approaches.
- Trained new hires on fitting rooms, registers, and store policies.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Supervised associates during customer service and sales floor support.
- Resolved customer concerns and supported fitting room service.
- Monitored inventory, replenished stock, and organized backroom merchandise.
- Maintained visual merchandising standards across women's apparel displays.
- Enforced loss prevention practices and store safety procedures.
- Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
- Performed regular audits to ensure compliance with company standards.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Ensured all safety protocols were followed at all times by staff members.
Culinary Supervisor
Lakewood Retirement Community
Richmond, VA
2021.03 - 2023.05
- Supervised kitchen staff in retirement community dining services
- Monitored food safety and sanitation standards throughout kitchen operations
- Managed inventory and ordered kitchen supplies for senior dining
- Inspected equipment regularly for cleanliness and proper functioning condition.
- Scheduled shifts for culinary staff according to business needs while adhering to labor laws.
- Resolved conflicts among staff members in a professional manner while maintaining high morale levels.
- Oversaw food preparation, production and presentation according to quality standards.
- Communicated resident menu changes with nursing and dietary teams
- Evaluated new menu items prior to introduction into the restaurant's offerings.
- Worked closely with front-of-house personnel to ensure smooth transitions between courses during meal service.
- Participated in meetings with vendors concerning product quality or pricing concerns.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with safety protocols to maintain a secure work environment. by monitoring safety procedures and equipment.
Transportation Broker
Riverside Logistics
Richmond, VA
2012.03 - 2017.01
- Negotiated freight rates with carriers and customers
- Sourced qualified carriers through load boards and private freight networks
- Scheduled pickup and delivery appointments across shipping lanes
- Tracked shipments and updated clients on freight status
- Prepared load confirmations, rate confirmations, and shipment paperwork
- Maintained accurate records in transportation management systems
- Optimized delivery routes, taking into account traffic, road conditions and other factors.
- Researched and interpreted rulings, compliance publications, guidelines and customs regulations.
- Assisted in developing new processes and procedures for more efficient operations.
Assistant Human Resources Manager
Nestle Purina PetCare
King William, Virginia
2006.05 - 2011.01
- Coordinated recruiting, interviewing, and onboarding for hourly and salaried roles.
- Reviewed resumes from external applicants against job requirements to determine suitability for open positions.
- Assisted managers with performance reviews, discipline, and coaching documentation.
- Monitored compliance with labor laws, safety training, and company policies to mitigate risks.
- Ensured compliance with federal, state and local employment laws.
- Administered benefits enrollment and leave paperwork for Nestlé Purina teams.
- Audited payroll records to ensure accuracy of information submitted by employees.
- Developed and maintained job descriptions, employee handbooks and organizational charts.
- Organized orientation sessions and new hire paperwork for production associates.
- Partnered with operations leaders on staffing, scheduling, and workforce planning.
- Maintained accurate records of all HR-related documents such as contracts, job postings and personnel files.
- Performed background checks on potential new hires.
- Suggested promotions and wage increases according to employee performance.
Education
GED -
Rappahannock Community College
Saluda, VA2008-04
Skills
- Cash handling procedures
- Employee scheduling
- Staff scheduling
- Retail software
- Staff training
- Microsoft Office
- Service management
- Team building
- Team leadership
- Staff training
- Performance improvement
- Conflict resolution
- Effective communication
- Verbal and written communication
- Microsoft Office
- Retail software
- Customer service
Certification
- Hundreds of hours of training with certifications for employee relations, conflict resolution I can provide via Relias training.
Timeline
Store Manager
April's Place
2025.10 - Current
Office Manager
Joe Hudson Collison Center
2024.03 - 2025.10
Retail Store Manager
Cato Fashion
2023.05 - 2024.03
Culinary Supervisor
Lakewood Retirement Community
2021.03 - 2023.05
Transportation Broker
Riverside Logistics
2012.03 - 2017.01
Assistant Human Resources Manager
Nestle Purina PetCare
2006.05 - 2011.01
GED -
Rappahannock Community College