Jesse Bills
Eagle Mountain,UT
Summary
Experienced Operations Manager skilled in team leadership, staff training, and problem-solving. Demonstrated success in optimizing operational processes and improving workflow efficiency to boost customer satisfaction and safety compliance.
Proactive leader with a strong background in operations management. Recognized for fostering a customer-centric environment and enhancing team performance through effective training and communication.
Overview
26
26
years of professional experience
Work History
Operations Manager
Lowe's
Riverton, UT
07.2019 - Current
- Fostered a customer-centric environment by providing outstanding service and guiding team members in best practices.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Assisted in streamlining daily operations and improving workflow efficiency.
- Supported team initiatives to enhance operational processes and service delivery.
- Oversaw the operation and coaching of associates in essential software systems, ensuring effective tracking of inventory and orders.
- Collaborated with staff to ensure adherence to safety protocols and standards.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Contributed to team meetings by providing insights on operational challenges and solutions.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Designed and implemented training programs for colleagues and subordinates to foster professional growth and collaboration.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Sales Manager
Lowes Home Improvment
Riverton, UT
08.2017 - 07.2019
- Led sales team to exceed quarterly targets through strategic planning and execution.
- Developed and implemented training programs to enhance team performance and product knowledge.
- Analyzed market trends to identify new business opportunities and refine sales strategies.
- Established strong relationships with key clients, resulting in increased customer loyalty and retention.
- Mentored junior sales staff, fostering professional growth and building a high-performing team culture.
- Utilized CRM systems to track performance metrics and inform data-driven decision-making initiatives.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
Merchandising Manager
Lowes Home Improvment
Lehi, UT
09.2008 - 01.2012
- Developed and implemented merchandising strategies to optimize product placement and enhance customer experience.
- Analyzed sales data to identify trends and adjust inventory levels accordingly, improving stock efficiency.
- Collaborated with cross-functional teams to execute promotional campaigns, increasing product visibility across departments.
- Led training sessions for staff on merchandising best practices, fostering a culture of continuous improvement.
- Oversaw visual merchandising initiatives to align store layouts with brand standards and seasonal promotions.
- Increased sales by developing and implementing successful merchandising strategies.
- Managed inventory levels effectively to minimize stock shortages and overstocks.
- Boosted customer satisfaction by analyzing customer data and optimizing product placement.
Department Supervisor
Lowes Home Improvment
Sandy, UT
01.2000 - 03.2003
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Managed staff scheduling and resource allocation to optimize workflow efficiency.
- Developed training programs for new employees, enhancing onboarding processes.
- Implemented process improvements that reduced operational bottlenecks and increased productivity.
- Conducted performance evaluations, providing constructive feedback to team members.
- Monitored inventory levels and coordinated with suppliers to maintain stock availability.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of over 5 employees, delegated tasks and held each employee accountable for completing assignments.
- Assigned tasks and established work schedules to staff to cover operational needs.
Education
High School Diploma -
American High School
Phoenix, AZSkills
- Customer Service
- Driving Results
- Problem-solving
- Team leadership
- Operations management
- Decision-making
- Operational efficiency
- Planning and implementation
- Staff training
- Inventory management
- Health and safety compliance
- Workforce management
- Retail operations management
- P&L management
Accomplishments
Brought inventory metrics inline at multiple stores adding money to the bottom line over plan.
Increased Cashier Scorecard stats from 16/17 to number 1 in the district.
Reduced lost workdays and recordable incidents by implementing a safety awareness program.
Timeline
Operations Manager
Lowe's
07.2019 - Current
Sales Manager
Lowes Home Improvment
08.2017 - 07.2019
Merchandising Manager
Lowes Home Improvment
09.2008 - 01.2012
Department Supervisor
Lowes Home Improvment
01.2000 - 03.2003
High School Diploma -
American High School