Jesse Bonilla
Lake Villa,IL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
Work History
Sales Professional
City Chevrolet Of Grayslake
03.2022 - Current
- Set and achieved company defined sales goals.
- Negotiated deals skillfully, securing favorable terms for both the buyer and dealership while maintaining high profit margins.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Collaborated with finance team to secure optimal financing solutions for customers.
- Facilitated smooth transactions by preparing all necessary documentation in a timely manner.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Utilized CRM software to manage leads, track communication, and improve overall client interactions.
- Served as a liaison between customers and service departments, ensuring seamless post-sale experiences.
Emerging Store Manager
Walgreens
05.2021 - 02.2022
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Shift Lead
Walgreens
05.2020 - 07.2021
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Exercised composure under pressure and in escalated customer service scenarios.
Application Support Technician
Enova International
02.2018 - 03.2020
- Delivered high-quality support services by thoroughly understanding client needs and offering customized solutions.
- Maintained a comprehensive knowledge of system applications to provide expert assistance during critical situations.
- Provided exceptional customer service through clear communication, effective problem-solving, and prompt issue resolution.
- Supported end-users in navigating complex applications, guiding them through features and functions while troubleshooting issues as needed.
Retail/Photo Unit Supervisor
Six Flags Great American
04.2016 - 11.2017
- Achieved higher productivity levels by monitoring performance metrics and providing regular feedback to team members.
- Mentored newly hired employees, helping them acclimate quickly to the company culture and job responsibilities.
- Increased sales revenue by upselling additional services and products during client consultations.
- Managed inventory levels, reducing waste and ensuring availability of necessary supplies at all times.
- Handled customer complaints professionally and promptly, restoring client trust and goodwill.
Education
High School Diploma -
Grayslake North High School
Grayslake, IL05.2018
Skills
- Customer Service
- Sales Expertise
- Active listening
- Effective communication
- Professional Appearance
- Finance understanding
- Conflict resolution
- Attention to detail
- Self-motivation
- Inventory management
- MS Excel
Timeline
Sales Professional
City Chevrolet Of Grayslake
03.2022 - Current
Emerging Store Manager
Walgreens
05.2021 - 02.2022
Shift Lead
Walgreens
05.2020 - 07.2021
Application Support Technician
Enova International
02.2018 - 03.2020
Retail/Photo Unit Supervisor
Six Flags Great American
04.2016 - 11.2017
High School Diploma -
Grayslake North High School