Results-driven management professional with extensive experience leading retail and service operations. Proven ability to drive sales, enhance customer satisfaction, and optimize business performance. Adept at team leadership, strategic planning, and operational efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Omni Store Manager
BevMo! Beverages & More
06.2021 - Current
Led store operations and drove sales growth through strategic initiatives.
Managed inventory, merchandising, and customer engagement to boost profitability.
Developed and trained team members to enhance performance and retention.
Ensured compliance with safety regulations and company policies during store operations.
Analyzed sales trends to inform merchandising decisions and improve stock selection.
Collaborated with cross-functional teams to streamline processes and improve overall efficiency.
Developed staff schedules to align with peak business hours, maximizing productivity levels.
Developed strong relationships with third party vendors to ensure correct product and POS displays,
Converted store to an Omni Store Location by adding on-line skus for GoPuff online orders.
Led daily operations, ensuring optimal inventory management and product availability.
Analyzed sales data to drive promotional strategies and maximize revenue opportunities.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Assistant Store Manager
BevMo
06.2018 - 05.2021
Oversaw daily operations, ensuring compliance with company policies and procedures.
Trained and mentored staff, enhancing team performance and customer service quality.
Developed and implemented sales strategies to achieve store revenue goals.
Managed inventory control processes, optimizing stock levels and minimizing shrinkage.
Controlled freight processing.
Coordinated visual merchandising efforts to improve customer engagement and store aesthetics.
Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance during the pandemic, optimizing on-line orders and growing sales by 25% to a 10 million store.
Driver Manager
BayMedic Medical Transport
01.2016 - 05.2018
Oversaw business operations and ensured efficiency in medical transport services.
Coordinated logistics and staff management for seamless service delivery.
Maintained compliance with industry regulations and customer service standards.
Managed daily operations of driver scheduling and route optimization.
Ensured compliance with safety regulations and company policies.
Streamlined communication between drivers and dispatch teams to improve efficiency.
Implemented training programs for new drivers to enhance operational skills.
Assistant Store Manager
Sports Authority
01.2006 - 01.2016
Managed daily store operations, staff performance, and customer satisfaction.
Executed merchandising strategies to increase revenue and brand visibility.
Provided leadership and coaching to enhance team productivity and morale.
Education
[Your Degree Or Certification] -
College Park High School
Pleasant Hill, CA
Skills
Sales Strategy & Revenue Growth
Operations Management
Leadership & Team Development
Customer Relations & Engagement
Inventory & Merchandising
Compliance & Risk Management
Problem-solving
Multitasking and organization
Store operations
Friendly and positive
Team leadership and coaching
Customer service
Customer relations
Certification
Level 1 Wine Sommelier Training - June 2024
Food Safety Certification for Store Manager - May 2025
Timeline
Omni Store Manager
BevMo! Beverages & More
06.2021 - Current
Assistant Store Manager
BevMo
06.2018 - 05.2021
Driver Manager
BayMedic Medical Transport
01.2016 - 05.2018
Assistant Store Manager
Sports Authority
01.2006 - 01.2016
[Your Degree Or Certification] -
College Park High School
Additional Information
[Projects, Volunteer Work, Languages, etc.]
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