Jesse Brooks
Augusta,GA
Summary
Dynamic leader with a proven track record at Chop House, adept in employee management and customer relations. Excelled in enhancing team performance and customer satisfaction through effective coaching and mentoring. Skilled in POS systems and conflict resolution, significantly improving operational efficiency and fostering a positive, productive workplace environment.
Driven [Desired Position] with proven background in managing floor operations effectively. Expertise in optimizing inventory management and enhancing customer satisfaction through strategic planning. Demonstrated leadership in training staff and coordinating team efforts for seamless operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Floor Manager
Chop House
02.2021 - Current
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Oversaw supply restocking, area cleaning, and product organization.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Managed team of [Number] employees to maintain smooth-running operations of shop floor.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Trained staff on new product features, ensuring knowledgeable customer service.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Food Sevice Manager
Gracewood State and Hospital
02.2019 - 02.2021
- Managed budgetary constraints effectively, allocating funds appropriately across various departments based on prioritized needs assessment.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Oversaw training of more than [Number] team members.
- Streamlined catering services for special events, liaising with clients to ensure their needs were met efficiently and successfully executing functions from start to finish.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Oversaw food preparation and monitored safety protocols.
- Improved team morale and reduced turnover by developing comprehensive training program for new hires.
- Enhanced online presence and customer engagement, overseeing redesign of restaurant's website and managing social media accounts.
Education
High School Diploma -
Glenn Hills
Augusta,Ga05-2001
Skills
- Employee management
- Customer relations
- POS systems
- Policy enforcement
- Store maintenance
- Health and safety
- Performance improvements
- Team training and development
- Safety oversight
- Product promotion
- Conflict resolution
- Loss prevention
- Expense tracking
- Team building
- Floor management
- Customer service delivery
- Patron satisfaction
- Customer service
- Teamwork and collaboration
- Employee coaching and mentoring
- Decision-making
- Team leadership
- Goal setting
- Problem resolution
- Professional and courteous
- Negotiation and conflict resolution
- Managing operations and efficiency
- Process improvement
- Staff training
- Good judgment
- Staff management
- Positive attitude
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
Certification
- ServSafe Food Handler's Certification
Timeline
Floor Manager
Chop House
02.2021 - Current
Food Sevice Manager
Gracewood State and Hospital
02.2019 - 02.2021
High School Diploma -
Glenn Hills
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