Experienced professional specializing in Pension data management and customer support within benefits and pension systems. Skilled in ensuring accurate complex data entry in Excel; specialized systems Lifestatus 360 for Pension, Knowledge of Vanguard for annuity investments. Bilingual Spanish, with a strong focus on
Overview
12
12
years of professional experience
Work History
Package Handler/Data Entry
FedEx
Arcadia, CA
03.2026 - Current
Operated package scanning systems to ensure accurate tracking and delivery.
Sorted and organized packages for efficient loading onto delivery vehicles.
Collaborated with team members to maintain workflow efficiency during peak periods.
Conducted regular safety checks on equipment to uphold workplace safety standards.
Oversaw daily operations to ensure compliance with FedEx protocols and service quality.
Improved package handling efficiency by implementing proper sorting and organizing techniques.
Used hand-held scanners and physical logs to accurately track item movements.
Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
Streamlined package sorting process, enhancing operational efficiency by organizing parcels by size and destination.
Improved package tracking accuracy, diligently updating database with scan information and handling exceptions.
Package Handler
UPS
Bell Gardens, CA
02.2026 - 03.2026
Exercised leadership capabilities by successfully motivating and inspiring others.
Resolved problems, improved operations, and provided exceptional service.
Proven ability to learn quickly and adapt to new situations.
Developed strong organizational and communication skills through coursework and volunteer activities.
Worked flexible hours across night, weekend, and holiday shifts.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Worked effectively in fast-paced environments.
Seasonal Support Driver
UPS
Sylmar, CA
11.2025 - 01.2026
Operated delivery vehicles safely and efficiently, ensuring timely transportation of packages.
Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
Navigated routes using GPS systems, optimizing delivery schedules for efficiency.
Loaded and unloaded packages according to weight distribution standards, enhancing operational workflow.
Evaluated route performance data to identify opportunities for process improvements in delivery operations.
Followed all relevant traffic laws and safety regulations.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Delivered goods and products to customer on time and in excellent condition.
Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Coordinated efficient routes to avoid delays and optimize schedules.
Pension/Annuity Benefit Specialist
California Field Ironworkers Trust Fund Office
Pasadena, CA
09.2018 - 06.2025
Experienced in pension data management and customer support within benefits and pension systems.
Skilled in complex data entry and analysis using Excel.
Proficient in Lifestatus 360 for pension management and Vanguard for annuity investments.
Maintained high-quality standards to prevent critical errors and meet team performance targets.
Entered client information into internal and external databases efficiently with minimal errors in Pension and Annuity.
Scanned and removed outdated records, ensuring up-to-date data with Laserfiche.
Efficient communication in all forms with Members and Locals.
Used VAX system to track Employer Contributions and member hours and funds while the Employer Accounts Dept.
Handled phone calls in Spanish and documented member concerns with Annuity and Vacation Payouts, general questions, or any issues.
Shipping and Receiving Clerk
O&S Precision Inc.
Chatsworth, CA
03.2016 - 02.2018
Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
Received incoming shipments, compared contents against associated records and transmitted them to proper department.
Operated equipment such as forklifts and balers to move outgoing shipments to the loading area.
Checked shipments against paperwork and signed documents.
Scheduled pickups and deliveries to maintain smooth operations.
Updated computer tracking system with latest product movements.
Picked orders, scanned products and packed boxes. Inspected merchandise and sent damaged pieces for repair before shipment.
Package Handler
UPS
Baldwin Park, CA
11.2014 - 04.2016
Managed inventory control and cycle counting.
Organized and secured storage areas to protect assets.
Assembled, sealed, and loaded packages onto trucks.
Tracked item movements with scanners and logs.
Prevented damage with bracing and strapping techniques.
Operated forklifts to transport packages.
Packed items efficiently based on size and weight.
Education
High School Diploma -
Pasadena High School
Pasadena, CA
07-2012
Skills
Oversaw client inquiries related to pension benefits and annuities Executed precise data entry for pension records Leveraged Vanguard software to enhance financial operations Applied analytical skills to address and resolve customer challenges Organized documents with Laserfiche for streamlined access
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