Jesse Chaffin

• Lead Crew Scheduling teams supporting a 24/7 airline network.
• Coached, mentored, and trained team members to improve job performance and align with operational goals.
• Facilitated conflict resolution among staff to enhance teamwork and maintain a positive work environment.
• Provided leadership during organizational changes or crises to maintain stability.
• Ensured compliance with federal aviation regulations and labor collective bargaining agreements.
• Analyzed performance metrics to pinpoint service delivery improvement areas, driving better operational outcomes.
• Coordinated interdepartmental efforts to streamline operational processes and communications.
• Developed and executed strategic plans to achieve company objectives.

• Oversee the day-to-day operations of Inflight Crew Scheduling, ensuring smooth functioning and adherence to procedures.
• Collaborate directly with Crew Schedulers, Base Supervisors, Base Managers, and other Inflight Leaders to optimize coordination.
• Work closely with the Inflight Crew Scheduling Duty Supervisor to ensure coordinated and well-executed operations.
• Facilitated growth of Schedulers through real-time feedback and guidance.
• Provide regular Quarterly check-ins and monthly 1:1 meetings with direct reports for performance evaluation and development.
• Assisted in developing and implementing department initiatives to ensure consistency and enhance operations.
• Deliver exceptional service while supporting Inflight Operations, promoting a positive and customer-centric approach.

Managed and updated flight attendant schedules in accordance with FAA regulations and company policies.

• Coordinated reroutes and reassignments to maintain full staffing levels for all flights.
• Communicated schedule changes promptly using multiple scheduling systems and multi-line phones.
• Monitored duty limits and rest requirements, ensuring compliance with regulations.
• Supported irregular operations through quick, accurate scheduling decisions to minimize disruptions.
• Collaborated with operational teams to maintain real-time staffing and resolve conflicts efficiently.
• Assisted flight attendants with schedule adjustments and inquiries, enhancing communication and support.

Supervised 14 school campuses with 75 employees and over 900 students in extended school day program, managing budget analysis, staffing, training, development, and summer program oversight to ensure program effectiveness.

· Ensure staffing standards fall within state regulations

· Maintain compliance with state laws and regulations

Facilitated onboarding and offboarding processes for staff, ensuring smooth transitions and adherence to organizational policies.

Conducted financial planning and budget analysis to align resources with program goals, optimizing program delivery.

Oversaw summer program operations, ensuring quality and compliance.

• · Develop and lead district training programs
• Acted as liaison to Safety and Security, creating plans.